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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6649374

As an Interpreter Supervisor, you will:

• Supervise staff by assigning tasks, monitoring work performance, coaching, and counseling.
• Participate in improving quality service through training and coaching of direct reports.
• Recommend and administer corrective actions, including termination.
• Resolve problems directly through coaching of subordinates and/or collaboration with peers and management.
• Manage key performance indicators and interpreter payroll metrics.
• Conduct regular monitoring of interpreter calls in order to identify and address performance opportunities across all Centers.
• Provide meaning for meaning interpretation.
• Follow CyraComs interpreter protocol in accordance with CyraCom training and policies and procedures.
• Follow all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
• Attend all required training for interpreters, such as training by the CyraCom International Training and Development Department.
• Continuously improve vocabulary and specialized knowledge of subject matter required for various clients such as medical, legal, social services, etc.
• Maintain confidentiality in accordance with CyraCom Interpreter policies.
• Use standard office equipment such as telephones, computers, copiers, and fax machines.
• Use MS Office applications such as Outlook, Word, and Explorer (or other internet browser).
• All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.

\ As an Interpreter Supervisor, you must be:

• Skilled at adjusting to rapidly changing circumstances.
• Able to react calmly and effectively in emergencies.
• Skilled at organizing work, prioritizing duties, and delegating work appropriately to staff.
• Skilled at timely addressing uncomfortable or difficult employee performance issues and situations, working towards an effective resolution.
• Skilled in the use of Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or other internet browser).
• Skilled in establishing and maintaining effective work relationships.
• Skilled at communicating, both verbally and written.
• Fluent in English and the subject language.
• Able to operate competently common office equipment, including, but not limited to, computer, fax, copier and telephone system.
• Able to operate standard office computing products (examples: MS Word, Excel, Outlook, PowerPoint, Internet Explorer or equivalent).

As an Interpreter Supervisor, you must have:

• A basic understanding of linguistics and different cultures.
• Strong attention to detail and accuracy.
• Exceptional commitment to confidentiality in accordance with CyraCom Interpreter policies.
• Understanding of effective principles and practices of supervising employees and the ability to apply these principles to direct reports in support of a collegial, customer-focused and competent work unit.
• Exercises a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices.

Minimum Qualifica ions:

• High school diploma, GED or equivalent
• Fluent in English and subject language.
• For Internal candidates, you must have at least 3 months of experience in your current role. Some languages may have a longer in-role requirement due to client needs. Please check with your local HR team for current business requirements.

Ideally, you will also have:

• Some post-secondary education and/or graduation from an accredited college or university with an Associates degree or Bachelors degree in addition to the above-listed requirement.
• Two (2) years of professional interpreting experience.

What else you can expect:

Physical Demands:

Requires sitting or standing for extended periods of time.

Extensive use of a computer and repetitive hand movements in the performance of duties.

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