Job Information
The Salvation Army Intake Worker in Tucson, Arizona
Description
LOCATION: Tucson Hospitality House -1002 N. Main Ave
STATUS: FT/40 Hours- Monday-Friday 2pm-11pm
MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
QUALIFICATIONS:
High School Diploma/GED required
Able to maintain a non-judgement attitude and a professional approach working with clients
Computer literate in MS Office Software
Ability to work with people of diverse backgrounds and circumstances
Able to handle crisis/emergency situation or services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
Experience working with homeless population
Ability to assess at risk participants and situations
Excellent verbal and written communication skills
Successful background clearance
RESPONSIBILITIES:
Manage check in of clients upon arrival, using proper sign in procedures, to include baggage checking and storage, cell phones, medication, weapons and any other items using log sheet accurately
Manage general operations of Intake area, and client needs staying in house, providing information and referrals, medication disbursement, access to luggage and items checked in as needed
Conduct breath analysis testing on all clients entering shelter and any suspected to be intoxicated, using a breathalyzer devise, determining eligibility to receive housing based on the results of BAC level
Position will work independently with minimal direct supervision during shift. Because of this excellent documentation will be required and checked against surveillance footage randomly
Monitor and supervise clients, investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire and/or ambulance personnel, according to established guidelines
Maintain a visible presence at all times in the facility to deter criminal mischief
Provide accurate and through written communication in the (IR) Incident Report Log Book for management and other staff review
Gather statistical information from participant sign-up sheets, laundry, church and client registration and enter into HMIS, as well as other various services provided to clients during all stays
Complete HMIS Intake Assessment, V1-SPDAT packets on any clients arriving as requested
Answer incoming telephone calls
Implement a minimum of 2 regular facility, dorm and restroom checks, documenting times and any activity
Use proper radio procedures in conjunction with partnering staff and custodians on duty for various needs
Provide clients with requested forms, i.e., grievance, laundry, etc.
Provide hygiene items, i.e., shampoo, razors, body wash, towels, as needed
Review shelter rules and policies and procedures with clients as necessary or questions arise
Take necessary precautions with clients to prevent damage to the facility
Interact with other agencies providing guidance and direction for special circumstances of clients, arriving by police escort, or released from the hospital
Maintain safety and security of clients and staff, monitoring front doors, allowing access only to authorized persons
Enforce all house rules, regulations, & policies
Ensure blanket distribution box stays supplied at the outside front door beginning at 9pm
Contact Program Manager when there is an emergency, following the chain of command contact list in mangers absence
Attend all staff meetings and relevant training seminars as directed
Other duties as assigned by supervisor as it relates to the position of Intake Worker
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
