Easter Seals Jobs

Job Description

Position Purpose:

Associates in store Customer Service/Delivery positions are responsible for ensuring an outstanding customer order fulfillment experience. Direct customer interaction is frequently required for these positions, which are often the first and/or last impression presented to the customer. Whether directing customers to store departments or merchandise, answering customer questions on product order status, or delivering products directly to a customer s home, these positions play a critical role in ensuring the highest level of customer satisfaction. Specific Customer Service/Delivery positions may include: Customer Services Representative, Delivery Driver Associate, Delivery Puller Associate, Delivery/Will Call Coordinator, Door Monitor Associate, and Phone Center Associate.

Major Tasks, Responsibilities & Key Accountabilities:

• Execute all steps of the order fulfillment process within the store

• Scheduling/Prioritizing all deliveries for the store and communicating any availability and/or limitations to fellow Associates so that the best possible service is maintained by setting realistic expectations

• Approaching and greeting Customers

• Asking open-ended questions and expressing interest in projects in order to put the Customer at ease, determine the Customer s level of expertise and determine Customer needs

• Answering questions about merchandise knowledge for the Customer s level of expertise

• Leading Customers to merchandise that fits their needs

• Checking aisles to make sure inventory is stacked neatly and out of the way of Customers

• Pulling items from shelves and transporting to appropriate areas

• Gathering the product mix to fill orders in a timely manner

• Maneuvering large bundles of merchandise throughout store

• Creating space for delivery orders and will calls until they are moved out of the store

Nature and Scope:

• Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

• The warehouse environment can be dusty and noisy

• Doors are frequently open, causing drafts and interior temperature changes

• Floors around work area may become slippery during wet weather conditions

• May have to handle merchandise and work with tools with sharp edges

• Passing forklifts emit gas fumes

• Tools, supplies and related merchandise may contain hazardous materials Environmental Job Requirements:

Environment:

Usually in a comfortable environment but with regular exposure to factors causing moderate physicaldiscomfort from such things as dust, fumes or odors

Travel:

Typically requires overnight travel less than 10% of the time

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.