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Position Overview

We are hiring for a Quality Support Field Manager who will manage a regional team ofQuality Support Specialists (QSS)and Store Support Representatives (SSR) that perform services and marketing/operations training with retail customer associates. This role manages the day-to-day operations of the QSS and SSR teams, works closely with retail customers to understand operational and technical issues, works with external vendors to provide operational direction, and with internal sales and marketing teams to promote new products and sales. This position will be remote located on the East Coast.

This position will build positive long-term relationships with the customer’s corporate and store management, and with Fujifilm field service, product development, and marketing teams.

Company Overview

FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.

For more information, please visit https://www.fujifilm.com/us/en/about/region , go to www.twitter.com/fujifilmus to follow Fujifilm on Twitter, or go to www.facebook.com/FujifilmNorthAmerica to Like Fujifilm on Facebook.

FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com .

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030,click here (https://holdings.fujifilm.com/en/sustainability/plan/svp2030) .

Job Description

Responsibilities

• Provide operational direction to the Quality Support Specialists (QSS) and Store Support Representative (SSR) team members.

• Work closely with internal and external account support teams to address technical and operational issues. Develops and executes plans to address issues and takes corrective action as needed.

• Work closely with external vendors to oversee the QSS and SSR teams including providing directives and coordinating activities.

• Ensure that QSS and SSR teams are properly trained on new products and operational changes as required.

• Create and maintain performance reports to monitor and track weekly/monthly activity. Use available tools to research technical and operational issues, identify contributing factors and trends.

• Manage expenses for the QSS and SSR teams.

• Work with customer management to create and manage operational, maintenance, and training procedures and documentation. Create processes and procedures for retail associates according to customer requirements.

• Build positive long-term relationships with the customer’s headquarter staff and store management, field service management, product, and marketing teams.

• Travel to vendor and customer locations to work with field services teams on equipment service processes, and procedures.

• Perform other duties as assigned by management.

Required Skills/Education

• Bachelor’s degree in business or related field, or 5+ years of equivalent experience in the field service industry.

• 3+ years of management experience

• 2+ years of program management experience, including data analytics

• Exceptional organization, prioritization, multi-tasking, and time management skills.

• Proficient in Microsoft Office applications - Word, Excel, and PowerPoint.

• Excellent customer service skills.

• Excellent communication skills (both verbal and written).

Desired Skills

• Ability to present both verbally and written to internal and external management.

• Ability to work with varied teams and skill levels.

• Knowledge of finance and accounting.

• Knowledge of project management principles.

• Experience working in or supporting the retail industry.

• Knowledge of retail photofinishing industry a plus.

Salary and Benefits: (Include for roles that are/can be based in NY and CO)

• $80,000 depending on experience; bonus eligible

• Medical, Dental, Vision

• Life Insurance

• 401k

• Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).

Job Locations US-Remote

Posted Date 4 hours ago (2/13/2025 5:51 PM)

Requisition ID 2025-33435

Category Service

Company (Portal Searching) FUJIFILM North America Corporation - Imaging Division