Easter Seals Jobs

Description

We are seeking a bilingual French Canadian Customer Service Representative to join our team in the manufacturing industry located in Torrance, California. This role is centered around providing top-notch support to our consumers, retailers, and service centers, as well as promoting our brand by suggesting appropriate products and services. This role offers a contract to permanent employment opportunity.

Responsibilities

• Address customer complaints, resolving them effectively while maintaining a calm and polite demeanor.

• Foster strong, detail-oriented relationships with our customers, demonstrating empathy at all times.

• Deliver technical expertise on our products to effectively troubleshoot and resolve issues.

• Precisely record customer information and details of inquiries in our databases.

• Participate in relevant training sessions and pass associated assessment tests to continually improve product knowledge and skills.

• Suggest recommendations on products and services to meet the customer's needs and interests, thereby promoting our brand.

• Relay any relevant feedback or observed trends to the leadership team.

• Provide first level support to our consumers, retailers, and service centers.

• Oversee customer accounts and take appropriate action when necessary.

• Process customer credit applications accurately and efficiently.

Requirements

•Bilingual in French Canadian

•Proven experience working in a Call Center Customer Service role

• Strong knowledge of general Customer Service principles and practices

• Proficiency in Basic Troubleshooting to resolve customer issues effectively

• Previous experience in the manufacturing industry is highly desirable

• Excellent communication and interpersonal skills to interact with customers

• Ability to work in a fast-paced environment and handle multiple tasks

• Strong problem-solving skills to address customer inquiries and issues

• Proficiency in using customer service software and tools

• Ability to work collaboratively in a team as well as independently

• Willingness to learn about the company's products and services to provide accurate information to customers

• High school diploma or equivalent education level

• Flexibility to work in shifts, during weekends, or on holidays if needed.

TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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