Easter Seals Jobs

The Transformation Delivery Senior Analyst plays a critical role in implementing strategic Salesforce initiatives, directly supporting our mission to enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with the Transformation Delivery team and partners, providing comprehensive business analysis and project support

Required Qualifications:

• Minimum 2 years of Salesforce Administrator hands on experience and comfortable with performing Salesforce Administration task such as user management, case management, basic configuration, building reports and dashboard.

• University Degree or Post-Secondary completion.

• Experience in implementing Salesforce configuration changes such as flows, fields, page layout, custom setting.

• Improve the Salesforce Platform to enhance user experiences and design standard methodology solutions.

• Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and results.

• Assist and support Transformation delivery director and Salesforce Product Owner to maintain JIRA epic, feature and stories update.

• Partners with Transformation Delivery Director or Salesforce Product Owner to drive resolution of issues, track project progress against strategic objectives.

• Support and implement a coordinated plan for assigned Salesforce initiative, ensuring key initiative metrics and success criteria are developed and achieved.

• Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.

• Contact center experience and basic understanding of the customer lifecycle of a line of business are preferred.

• Partners efficiently with multi-functional and virtual teams by demonstrating collaboration, adaptability, and influence.

• Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.

• Strong problem solving and demonstrate out of the box thinking.

• Actively accepts change efforts and initiatives to handle project disruptions, identified as change agent to chip in to root cause analysis.

• Actively supervises risks and blocking issues as needed; anticipates and mitigates risk

• Drives the delivery of pivotal initiatives fundamental to the success of the segment/group strategy in partnership with a Transformation Delivery Lead (Manager or Director), initiative owners and teams; ensure business benefits are realized within set paraments of time, budget, etc.

• Demonstrates coping mechanisms with pressures & setbacks Identifies blocking issues early and produces options for resolution.

• Strong internal network, shares ideas, participates in brainstorming sessions.

• Owns their career development and takes advantage of available resources to advance technical and business skills.

Preferred Qualifications:

• Contact center experience, an understanding of the customer lifecycle, and an ambitious spirit

• Salesforce Trailhead Certification is an asset

• AWS Connect softphone telephony knowledge and experience

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation : We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$61,350.00 CAD - $102,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.