Job Information
Intuit Technical Curriculum Developer, Program Manager in Toronto, Ontario
Overview
Come join the Technical Learning and Development team as a Sr. Curriculum Developer/Program Manager. We are a fun-loving group of L&D professionals that focus on maximizing Product Development (PD) productivity and enabling Intuit’s transformation and growth by building critical technical skills across our PD community. We provide a range of learning opportunities (instructor-led classes, e-learnings, workshops, and tech talks) and resources to support the growth and development of Intuit’s tech ecosystem including engineers, product managers, and designers. This is a highly consultative and collaborative role in which you will collaborate with key stakeholders across the organization to identify customer education needs and develop engaging technical training content that enables learners to effectively understand and use our platform capabilities and grow their careers.
What you'll bring
Bachelor's degree, 7+ years of relevant experience in Software Development / Instructional Design / Program Management & Curriculum Development and/or strong aptitude and understanding of technical concepts, tools with some ability to test/troubleshoot or equivalent work experience
Strong project/program management experience (i.e., prioritization, planning, attention to detail, organizational skills, and ability to manage multiple projects/tasks) exhibiting solid end-to-end thinking
Understand and navigate varying goals, deliverables, timelines, and technologies leveraged by our development teams
Gather critical information needed to recommend, develop, and implement technical curriculum (e-learning courses / workshops) to train engineers
Create self-serve content and experiment with bite sized learning for fast adoption and success in partnership with developer advocates
Instruct and/ or deliver technical training content, as necessary
Lead, influence, and impact people at multiple organizational levels
Identify new learning resources, evaluate content, and determine ongoing maintenance requirements for program sustainability (technical support and content)
Manage and develop learning roadmaps for varying technologies
Think strategically in complex environments
Track and manage issues and risks consistently, transparently, and accurately, be bold and take immediate action to mitigate or remove them effectively
Establish strong relationships internally and externally to facilitate successful outcomes
Build Instructor led material which includes but not limited to chapter slides, workshop guides, workshop setup documents, train-the-trainer collateral, instructor notes, and study guides
Collaborate with partners and subject matter experts (SMEs) to provide demos, recorded lectures, and build eLearning content
Extensive knowledge and experience of eLearning industry principles, standards, concepts, practices, and systems, knowledge of adult learning theory, scientific approach to training (SAT), instructional design principles (i.e., Six Disciplines, ADDIE, SAM), evaluation of training (i.e., Kirkpatrick), and how to deploy
Proficient in Google suite, MS office, RISE, Articulate360, Camtasia, and Evolve tools for developing training content
Strong experience using design thinking principles to understand customer needs, test and measure results is preferred
Experience in identifying, managing complex group dynamics, and reacting real time to changes in content, priorities, and/or process
Proven history of driving effective communications across all stakeholders, partners, team members to facilitate optimal collaboration and visibility, and accelerate decision-making across programs
Develops methods for evaluating program effectiveness, understanding analytics to assess and evaluate key performance indicators
Advanced facilitation skills, including skills to open, narrow, and close large group discussions, manage dialogue between senior leaders and participants
Experience working with a learning Management System is a plus
Please include your portfolio with your application. Thank you.
How you will lead
Leading initiatives that deliver technical curriculum from initial assessment to understanding the capabilities we want to build, identifying where we start, the plan to get there, and executing on that plan
Instilling a mindset of customer-driven innovation, rapid experimentation, and iteration
Collaborating with multiple partners, including vendors, global business leaders, finance, HR business partners, SMEs from the engineering community and L&D team members to assess the current landscape and provide learning opportunities that will grow skills and knowledge in line with Intuit’s technology strategy and top priorities
Assessing current training materials and approaches, making recommendations to improve learner experience and increase the speed to proficiency
Facilitating and coaching in either instructor-led workshops, seminars, or sessions
Preparing and training other leaders to facilitate and coach
Developing processes and materials for programs as needed considering local and global rollouts
Vendor management and fiscal planning/budgeting
Offering business partnership consulting on ad-hoc inquiries from around the company
Fostering an environment that generates innovative ideas and encourages smart risk-taking
Developing and running events like onboarding programs, developer hackathons, and project demos to celebrate engineering projects, increase morale, collaboration, and innovation across the engineering community and Intuit
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Intuit
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