Job Information
CIBC Sr. Director, Digital Payments & Wallets in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
The Senior Director, of Digital Payments and Wallets has overall accountability for product ownership e-transfers, Online payments (e.g. Bill Pay, Pre-Authorized Payments, EFT services, etc.), Cheques/Drafts, Wires and Digital Wallets (including tokenization and e-commerce). The leader will own the P&L, end-to-end client experience, products/service enhancements, revenue growth, and expense optimization. You will define the product strategy, roadmap, and plans to drive product revenue, enhance the experience, and meet payment network and regulatory changes while addressing the changing payment landscape and client needs.
At CIBC, we enable the optimal work environment for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement, where you’ll spend 1-3 days per week on-site and other days remote.
How You’ll Succeed
Product Management - The leader is accountable for managing the P&L; end-to-end product controls; business and strategic planning as well as tracking to KPIs to measure success and outcomes. You will own the annual and multi-year strategic and financial planning for payment products and services (revenue, expenses, and KPIs) and establish Payments KPIs. Your responsibility will also include leading initiatives to enhance and drive payment product revenue and growth; meeting payment network requirements and mandates (as needed) and client experience enhancements; and managing Digital wallets including the user experience and improvements.
Strategy Development - Develop and own the strategic plans and roadmaps for Digital Payments and Wallets to drive revenue, reduce expenses, and support Canadian Banking and Deposits strategic objectives (e.g. grow deposits or enhance our Digital Bank). Conduct deep dive analysis on products and services performance to identify areas of opportunity.
Payments Landscape and Ecosystem – You have a good understanding of payment products, ecosystems, and payment networks (e.g. Visa, Interac, Mobile wallet space) and have payments industry contacts and relationships in the market. You will also be responsible for staying abreast of the payment industry and competitive developments inside and outside of Canada.
Impact and Influence - Ability to present, and communicate with Sr. Leadership within Deposits, Cards, Digital, Enterprise Payments, Client Segmentation, Technology, Finance, Delivery, Legal, and Enterprise Payments to influence and obtain buy-in for initiatives and strategic recommendations.
Champion Client Experience – Monitor the market and competitive environment (consumer, technology, competition, and government/regulatory agencies) and develop strategies and recommendations to protect and evolve our payment products, pricing, and experiences. You will work closely with Deposits, Enterprise Payments, and Digital and Credit Card teams to find ways to make the payment experience easier and more innovative for our clients.
Partner Management – You will build and foster strong working relationships with internal partners(e.g., Technology, Delivery Analytics, Modeling, Marketing, Digital Channels, etc.). You will also manage business relationships with key vendors: Visa, Interac, Apple, Google, and Samsung
People Management/ Leadership - Create and sustain a high-performing, inspired workplace that is consistent with the values of CIBC and ensure that progressive approaches are used in the management of human resources. This includes: championing a coaching model for managers; aligning employee reward and recognition around positive customer experience; ensuring consistent Performance Management practices throughout the business; career and succession planning; calibration sessions within the team and across division.
Who You Are
You can demonstrate experience in Payments . 5-10 years’ work experience in payments, or product management. At least 10 years of work experience in business-related function, e.g., P&L management, strategy, strategic planning analytics, product management, finance, and management consulting
You have a Bachelors / Master’s degree in business related field with preferred experience in strategy, strategic planning or analytics (e.g., MBA, CFA, CA, CMA)
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity. Relationship management skills to effectively deal with individuals at all levels of the organization and convey factual and/or conceptual information requiring detailed explanation and interpretation
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. Expert influencing skills sufficient to shape the decision-making process in complex relational situations involving matters of major business policy and strategy relevant to Personal Banking Products
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. Expert knowledge of strategic and business planning processes to convey complex conceptual information involving interpretation and opinions on global emerging payments market data and trend
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 25th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Application Development, Coaching, Decision Making, Enterprise Technologies, Leadership, Long Term Planning, People Management, Stakeholder Management, Technical Architecture, Waterfall Project Management
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
