Job Information
Scotiabank Senior Behavioral Designer in Toronto, Ontario
Senior Behavioral Designer
Requisition ID: 202910
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Scotiabank’s Digital Banking Organization has a clear and well-supported mandate to transform the way banking technology is delivered – by reimagining the customer experience, fostering innovation to deliver new digital value propositions and enabling our teams to drive significant changes across the Bank and for our customers. As our Senior Behavioural Designer, you will work closely with the team and various business stakeholders to bring a deep understanding of what shapes our customers’ emotion and behaviour, applying these insights to real-world problems in the design of our evolving customer experiences in digital banking.
Is this role right for you?
Applies behavioural science expertise across several client journeys to optimize experiences, including the three-step process: understanding behaviour and context; ideating and designing behavioural strategies and solutions; and impact evaluation and experimentation
Designs and conducts research through both qualitative and quantitative methods, to understand psychological and behavioural factors that influence people’s financial habits, decisions and wellbeing, creating a pathway for innovation and change
Contributes to and champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Partners to solve complex design challenges through the lens of behavioural design in a range of contexts, including digital interactions, digital selling, digital services, and physical products
Partners with the Beta & Experimentation team to conducts experiments to test the impact of designs for desired behavioural outcomes
Analyzes & interprets data from experiments & surveys to communicate results to key stakeholders
Demonstrates thought leadership by staying up to date on the latest developments and literature on behavioural science and theories related to promoting positive change in financial-based behaviours, as well as in the technology and methodology of intervention design and evaluation
Do you have the skills that will enable you to succeed in this role?
Masters degree or PhD in behavioural science, psychology, cognitive neuroscience, human factors or other related field preferred
3-5 years previous experience applying behavioural insights to real-world problems
Experience with data analysis tools such as Excel, R or Python is preferred
Demonstrates a positive and resilient personality; able to embrace feedback and have a desire for continuous iteration and improvement.
Has a history of solving problems, creating solutions and driving change within a team
Comfortable working in a self-guided manner with the ability to prioritize tasks and manage own time efficiently.
What's in it for you?
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
