Job Information
ReSound Operations Support Specialist in Toronto, Ontario
PRIMARY FUNCTIONS:
Assist with maintaining inventory levels. This includes credits returns, salvage process, and hearing aid replacements.
Assist with order entry function and perform other clerical duties.
Assist with Repair/Remake/New Order, Prepare Invoicing, Packing, and Waybill.
AREAS OF RESPONSIBILITY AND AUTHORITY:
Communicating with our US business units with backorders and new product launches.
Handling credit returns and complete return process to GN ReSound (Malaysia). Liaison with China and Bloomington to ensure alignment with corporate standards
Assist with data entry functions of the Order Entry Operators: Open receiving bags, Repair, Remake, New Order, Credit Return, and Filing.
Assist with invoicing and packing of repair, remake, and new orders
Receive shipments from internal and external suppliers
Completing stock consumption in Navision, as required
Ordering manufacturing components, production supplies, and maintaining sufficient stock as required and requested from Production. Order requests are sent to Bloomington ROC.
Perform the primary functions in a timely and efficient manner.
EDUCATION:
High School Diploma or equivalent. Navision training.
EXPERIENCE:
At least 2 years clerical, typing and/or key punching experience with an 80% efficiency rate and low rejection rate.
KNOWLEDGE SPECIFICATIONS:
Demonstrates a high attention to detail, ensuring the accuracy of work completed.
Exercises good judgment in making decisions, considering all the available sources of information and alternatives. Expresses clear and rational reasons for taking a decision.
Maintains quality standards in the output produced.
Must understand department structure and point of contact.
Proposes new and original ideas, approaches and solutions to problems.
Must conform to and understand proper safety regulations regarding processes within the line.
Effective communication skills both verbal and written and basic computer skills (Microsoft Applications).
PHYSICAL REQUIREMENTS:
Prolonged sitting and lifting items
WORKING ENVIRONMENT:
Office and lab manufacturing environment.
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .
