Easter Seals Jobs

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Responsible for the quality management of exhibitor orders by coordinating with various departments to ensure successful delivery on-site. Serves an integral part in ensuring a successful on-site exhibitor experience. A specialty team in Exhibitor Services who is responsible for handling the accounts that have high spend, high profile, or special needs, such as portfolio accounts, international EACs or third-party agencies supported by executive leadership.

This role is a temporary 12-month position and will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3 days per week based out of Toronto.

Essential Duties & Responsibilities

• Enter orders and exhibitor information, research invoices and show information in Freeman billing systems

• Provide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requests

• Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction

• Process and effectively manage inbound leads

• Quote prices and credit terms in compliance with Freeman policies and procedures

• Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering

• Accurately funnel custom requests through lead routing channels

• Ensure all systems, production, and order information is accurate

• Manages Exhibitor Services contact channels

• Performs all functions assigned to either the off-site or on-site team responsibilities

• Proactively identifies, researches and resolves customer order discrepancies using various methods

• Coordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services

• Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary

• Ensure on-site teams are aware of changes and prepared for how those changes affect the customer’s needs

Education & Experience

• High school diploma, general education degree or equivalent

• Minimum two (2) years of customer service experience

Travel Requirements

Travel up to 25%

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, and other characteristics protected by federal, provincial, or local laws.

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