Job Information
Scotiabank Employee Services Consultant (Bilingual French, Contract) in Toronto, Ontario
Employee Services Consultant (Bilingual French, Contract)
Requisition ID: 212261
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Responsible for providing advisory support and regarding HR Solutions inquiries (Email, On Demand and Telephony) to internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.). Ensures timely and accurate answers, either directly or through escalation. This role provides support globally in line with global Standard Operating Procedures, Desktop Procedures and Service Level Agreements (SLAs).
Is this role right for you? In this role you will:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Provides effective and efficient responses to inquiries from internal and external requests, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. regarding HR policies and procedures
Assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity ER issues), answering directly or escalating to appropriate parties for resolution
Acts in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible
Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps
Ensures proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries
Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to HR Experience Managers and Senior Manager, GHR Operations.
Common responsibilities begin when employees initiate contact with Employee Services and ends when inquiry is resolved or case is created for another group to action
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Do you have the skills that will enable you to succeed? We'd love to work with you if you have:
Post-secondary degree in Human Resources or pursuing education in related field
French communication both verbal and written is required
Knowledge of HR transactions
Prior experience in a service center or call center environment
Deep understanding of Bank policies and procedures
Strong knowledge of organizational structure and complexity
Exceptional written and verbal communication skills
Strong relationship management and interpersonal skills
Sound judgment and problem-solving skills
Attentive to details and deadlines
Proven teamwork capabilities
Flexibility and ability to adapt to changing work environments
Ability to maintain confidentiality
What's in it for you?
The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your growth and enhance your skills
An inclusive working environment that encourages creativity, curiosity, and celebrates success!
Please note this is a 1 year contract
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
