Job Information
CIBC Employee Relations Consultant, Individual Rights - 12 Month Contract in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you'll be doing
As the Employee Relations Consultant (ERC), you will be accountable to provide CIBC HR and business partners with objective, proactive and responsive specialized advice to enable effective HR governance and risk mitigation that contributes to maintaining a positive work environment. You will provide education and may guide team members to ensure that decisions are made that meet the needs of the employee and organization in an equitable, objective and professional manner.
You will have primary accountability of the management, processes, tracking, controls and reporting of Individual Rights Requests (IRR’s) afforded to current/former employees, applicants, contingent workers and board members that pertain to information access and correction requests, automated decisions, withdrawal of consent, right to be forgotten and information requests. All requests are to be handled in accordance with applicable legislation and policies and timelines and engage the appropriate stakeholders, when required. You are accountable for supporting the operational strategies for the function, including developing, implementing and maintaining all technology systems, and ensuring appropriate workflow, case tracking systems, processes and controls are in place.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeed
Advice, Consultation and Individual Rights - Provide proactive and specialized employee relations advice/consultation to employees and business partners (including senior and executive management) in partnership with the human resources client service teams in order to minimize risk to CIBC relative to employment, individual rights and privacy matters (e.g. reputational, legal, legislative). Support all processes related to IRR’s for current/former employees, applicants, contingent workers and board members. All requests are to be handled in accordance with applicable legislation and policies and timelines and engage the appropriate stakeholders, when required. Support the education and awareness related to IRR’s across the enterprise. Support all aligned ER Services processes/job aids per parameters outlined and in accordance with all applicable policy/legislative requirements. Remain current on changes in the enterprise, external related trends, employment and privacy law and changes to federal and provincial legislation and standards. Advise on, and assist in ensuring compliance with CIBC and external government policies, regulations and legislation. When necessary, involve senior business leaders and/or senior ER resources to ensure decisions are consistent across the bank. Improve partner and client ER knowledge through facilitation of ER workshops (e.g. Education and awareness of IRR’s, ER Services processes etc.). Provide confidential counsel to employees and act as their internal avenue of recourse under the Workplace Issue Resolution Process.
Vendor/Relationship/Case Database Management - Support the development of initiatives, projects, key controls and required changes to the GELRP&P case database tool. Support the build/enhancements to the case database tool, including designing new software components, testing and rectifying issues, deployment, maintenance and change management. Support the maintenance and ongoing continuous improvement of the GELRP&P case database and reporting functionality, including a new IRR workstream and IRR controls. When required, support third party governance requirements/assessments.
Records Management, Data Governance & Reporting - Support the identification, gathering and analyzing of employee/ workforce and business metrics and information, including IRR volumes. Protect CIBC’s clients, shareholders, and reputation by adhering to stringent data governance standards, processes, and procedures. Support in the generation of all applicable reports before distribution to key partners.
Who you are
You have a related university degree or equivalent work experience required . It’s an asset if you have a Employment/Privacy law designation or background and/or CHRP designation.
You have comprehensive & current knowledge of human resource policies, practices and processes, particularly in the area of employee relations, employment/privacy law, federal and provincial employment legislation and standards, and labour relations.
You have comprehensive consulting and influencing skills in order to convince others to adopt new policies and programs and to recognize the business risk if employee relations issues are not addressed appropriately.
You have solid problem-solving skills and demonstrated ability to apply judgment.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You have strong interpersonal skills, and ability to build and manage relationships.
You have strong communication and business writing skills sufficient to convey information clearly both internally and externally, verbally and written. Situations may include communicating to executives, groups of employees; or current and former employees or their solicitors in emotionally charged situations.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You are comfortable with analysis of data and trending; able to translate data into a story that can be easily communicated.
You can demonstrate working knowledge of CIBC HR systems and the GELRP&P case database tool.
You can demonstrate experience in managing routine access requests/non-routine access requests and IRR’s.
I t's an asset if you have previous experience in financial services work environments and understanding of financial services businesses an asset.
You can demonstrate knowledge of CIBC lines of business.
It's an asset if you have prior experience with project management.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2026-01-09
Job Location
Toronto-81 Bay, 34th Floor
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
Skills
Adobe Acrobat Writer, Company Policies, Critical Thinking, Employee and Labor Relations, Human Resources (HR), Privacy Compliance, Privacy Laws, Privacy Policies, Privacy Regulations, Risk Management and Mitigation, Time Management, Workplace Issues
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
