Easter Seals Jobs

Home View All Jobs (2,159,542)

Job Information

City of Toronto COLLECTIONS OFFICER in Toronto, Ontario

COLLECTIONS OFFICER

Job ID: 51810

Job Category: Finance,Accounting&Purchasing

Division & Section: Policy, Planning, Finance & Admin, PPF&A Financial Management

Work Location: MetroHall,55JohnStreet,Toronto

Job Type & Duration: Full-time, Permanent Vacancies

Hourly Rate: $35.17- $38.53

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 2

Posting Period: 14-NOV-2024 to 28-NOV-2024

Job Summary:

Toperformvariedfunctionsrelatedtocollectingofpre-defaultfinesandrecoveryofoutstandingdefaultedamountsadheringtorelevant legislation suchastheCollectionAgenciesActaswellasCityofTorontooperating policies andprocedures.

Job Responsibilities:

  • Initiatespre-collectioncontactwithcustomersbeforeaccountsbecomedelinquent andensurescustomers information indatabaseiskeptup-to-date.

  • Reviewsvariousaccountsandreportsforaccuracy.Requestsrevisions asnecessary.

  • Utilizesmulti-screens,telephones,writtencommunicationtorespondtocustomers,collectionagencies,legalteam,co-workers andotherinterested parties.

  • Makescallsandcollectioncontacts withcustomerstokeepcustomerswithintheCity'spayment terms.

  • Followsuponallaccounts,includingsuspended anddelinquentaccounts,inordertocommunicatepaymenttermsandexpectationstocustomers.

  • Establisheseffectivepaymentarrangements byassessingthedebtor'sfinancialviabilityinconnectionwithlegalservicesstaffandfollowsthroughonindividualpaymentagreementstoensure compliance.

  • Providesinformationinresponsetoenquiries/complaintsmadebyclients.

  • Achieves,maintainsandorexceedscollectionforecaststominimizebaddebtbyworkingclosely with customers, collection agencies and others.

  • Maintainslogsonalloutstandingcustomerissues.

  • Handlesandresolvescomplaintsaboutpaymentandaccountingissues.

  • LiaiseswithCorporateLegalServicesandmakesrecommendationsonenforcementaction.

  • Investigatescustomer creditratingbasedonvariouscreditreports.

  • Generatescollectionlettersinanattempttosecureaccountsettlement orresolution.

  • Workondelinquentaccountsinpreparationforthirdpartyintervention.

  • PreparesweeklyormonthlyreportsondelinquentaccountsandmakerecommendationstoManagerandseniorteammembersonappropriate enforcement action.

  • Analyzesagingandliquidityreportsandadvisesonappropriateaccountassignmentandcollection methods.

  • LiaiseswithCollectionAgenciesandproviderecommendationsonitemseligibleforwrite-off.

Key Qualifications:

Your application must describe your qualifications as they relateto:

  1. Considerable experience in collections, database management, investigation and accountsettlement.

  2. Considerable experience working on and communicating payment terms and generating collection letters.

  3. Considerable experience with Microsoft Office, (Word, Excel, Access, PowerPoint).

  4. Extensive customer service experience dealing with the public, by phone andmail.

  5. Considerable experience working in a high volume call/contact centreenvironment.

You must also have:

  • Excellent communication and interpersonal skills with the ability to correspond and interact with staff in other Divisions, Collection Agencies, Councilors, and representatives from external agencies and organizations in a clear, efficient, diplomatic, discrete and professionalmanner.

  • Good organizational skills, and the ability to work in a high pressure, multitask, high volume team-oriented environment with minimal supervision.

  • Familiarity with Collection Agencies Act and City policies and procedures to maximizecollections.

  • Ability to set up and accurately maintain manual and computerized filingsystems.

  • Acquired investigative and or tracing techniques coupled with conflict resolutionskills.

  • Familiarity with governmentlegislation.

  • Ability to work flexible and/or varied workhours.

  • Ability to work with Third Party Collection Agencies and or LegalProfessionals

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

DirectEmployers