Job Information
Rinse, Inc. City Operations Manager in Toronto, Ontario
ABOUT RINSE
Rinse (www.rinse.com) is building the first and largest global brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of " smart scheduling " and best-in-class quality and logistics, all supported by a strong technology backbone. We have created a differentiated service our customers love and a profitable business model.
Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Seattle, Austin, Dallas… and now Toronto! This is a very exciting time to join and help build something from the ground up, while learning from a seasoned, passionate, and high-caliber team. We are looking for motivated and hungry leaders and can’t wait to hear from you.
ABOUT THE ROLE
The City Operations Manager is accountable for the success of Rinse Toronto City’s operations. You will oversee the market’s Delivery and Cleaning Operations, and make sure that the team is consistently driving towards operational excellence, providing an amazing customer experience, and is always ready to navigate the complexity and challenges that come with rapid growth.
IN THIS ROLE, YOU WILL…
Ensure operational excellence and efficiency as we scale Rinse Toronto - You will be responsible for every aspect of our operations in Toronto. This includes managing a team, owning all local relationships, working closely with our Corporate team, and preparing your market to manage all of the moving pieces as we aggressively grow our business in Toronto.
Manage a team of Valets and Operations Associates. You will hire and manage our local operations team in Toronto, including Valets (all T4 employees) and work with them to ensure that the team consistently provides the best customer experience possible.
Oversee our local Delivery and Cleaning Operations. You will be accountable for ensuring that orders are picked up and delivered to customers on-time all the time. You will also be the main point of contact for all Cleaning Partners and work hard to ensure we always have ample cleaning capacity and excellent cleaning quality.
Work with the broader team to ensure a world-class customer experience. You will work with the Corporate Operations team to ensure you have what you need to execute surgically within Delivery and Cleaning operations. You will work with the Customer Care team to support and help resolve active customer issues. You will work with the Growth team to ensure your team is prepared to smoothly navigate anticipated growth as we scale our presence in Toronto.
AS THE IDEAL CANDIDATE, YOU…
Thrive in a fast-paced, highly analytical and operational environment. You’re comfortable using data to guide your decisions but also know when to trust your instincts.
Demonstrate a high bar for attention to detail and operational excellence.
Lead by example. You are excited to wear multiple hats and are energized by "getting your hands dirty"and working side-by-side with your team while leading the charge.
Are comfortable working both independently and cross-functionally across multiple business functions.
Have strong interpersonal and relationship-building skills; are able to communicate across a variety of audiences effectively.
Possess a self-starter mindset and are comfortable in a fast-paced role where taking initiative with limited direction is required.
Have prior management or supervisory experience. Hourly work environment experience is a plus.
Have strong familiarity and knowledge of Toronto.
WHY WORK AT RINSE
This is a once in a lifetime opportunity to be Rinse Toronto City Operations Manager. You will be managing an important part of Rinse’s business and will help shape Rinse Toronto operations from the ground up.
We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k plans, flexible work and office hours, and free dry cleaning and laundry!
We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.
Salary range: $60,000 - $90,000/yr CAD
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