Easter Seals Jobs

Job Description

We are looking for a JR BSA Intake Specialist to join the Technology, Infrastructure & Innovation team at one of the big 5 banks. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site, while other days will be remote. Your day to day will be interfacing with 12 different squads to support BAU functions of group overall.

How youll succeed

 Intake Process- Youll manage the end-to-end technology intake process ensuring all established guidelines, processes and service levels are followed taking corrective action or escalating issues as appropriate.

 Manage ESMA Intake mailbox which entails responding to adhoc inquiries for assistance, validating financial approvals, advising team of project assignments.

 Review and approve ServiceNow Engagement requests submitted through ServiceNow Catalog or through Demand Module.

 Service Levels- Youll receive, log and monitor status of each intake request ensuring service levels are met and signoff is obtained.

 Facilitate daily/weekly calls with team and Requestors

 Engage and collaborate with team members (Solution Architects, Developers, Business Analysts and Quality Analysts.)

 Quality and Accuracy- Youll review content of each request for quality and accuracy following up to resolve issues and/or escalating discrepancies with internal business partners or external service providers.

 Establish relationships with team such as TO Intake team, SRM team, Enterprise Architecture and other areas within and outside of ETS.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

2+ years of experience in a workplace setting

Proficient with MS office suite

Excellent communication skills both written and verbal required to eventually lead calls, run meetings, gather requirements

Strong organization skills follow bank processes and due diligence Experience working with ServiceNow as an end user null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.