Job Information
CIBC Bilingual Training Specialist in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
As a Bilingual French-speaking Training Specialist, you are responsible for the creation of training material in various formats from Written, Live and Posted Demonstrations, Your execution and delivery of Private Wealth Technology Updates and Enhancements, and provide training support to program partners on these updates. You will be focusing the creation of this content with your target audience being Private Banking, Private Wealth and the Wealth Planning group frontline sales force, and with the specific goal of assisting them in increasing their skill level and comprehension of these applications to help them better serve their clients. The Training Specialist will also lead and/or support the implementation of new training initiatives aligned with our business to deliver effective business and technology training to CIBC Private Wealth branches and various head office employees, along with development of training support documentation.
How you’ll succeed
Evaluate Training Needs - Maintain a high level of communication with the Director, internal and external Business Partners, and Project teams. Assess and analyze training requirements based on project and partner branch feedback. Manage branch relationships through initiative-taking communication and sharing of best practices to ensure training needs are being met.
Develop Training Material - Develop and maintain integrated and comprehensive “training” material for assigned applications . Develop and maintain “trainer” support material for assigned applications. Work with key partners to review materials and adjust as required. Follow the dept documentation standards for all training related materials. Complete SME/peer reviews as required. Keep up to date on all supported applications and integration with the advisor’s business to ensure effective delivery of the training and that the training material is effectively maintained and updated when required.
Delivery of Training - Deliver technology and business training to all CIBC Private Wealth users and various head office employees. Ensure that training and documentation being delivered is current, accurate and meets the needs of the end user. Deliver training materialin a variety of formats – includingwritten, pre-recording and virtual live training. Solicit and review feedback regarding training delivery and use feedback to make adjustments for ongoing improvement.
Project Management - Attend project meetings to stay up to date with project initiatives and provide feedback as appropriate. Participate in regular team meetings to stay up to date with upcoming projects and provide feedback as appropriate. Complete training activities as assigned in the project plan. Participate in national application rollouts
Business acumen – You will leverage recent experience in the retail brokerage industry aligned to learners required depth of understanding, as well as knowledge of current business context and strategic priorities. You will manage personal timelines associated with training projects. Develop and implement timely communication to assigned branches on upcoming training sessions and initiatives.
Who you are
You have exemplary communication skills- You have a creative mind and use both your spoken communication and experienced writing skills in both English and French, when dealing with financial professionals. You enjoy working in a collaborative team environment focused on supporting the growth of our Wealth Management team.
Leveraging technology - You have excellent PC skills using the Microsoft suite of applications and posses superior presentation skills via multiple methodologies, combined with extensive knowledge and skills in learning design and delivery. You have working knowledge of Waterfall and Agile technology delivery process.
You have a degree or diploma in adult education or you’ve gained enough experience and working knowledge of adult learning principles and instructional techniques. Completion of the Canadian Securities Course, CPH and PFP, is an asset.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
You're fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 12th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Customer Relationship Management (CRM), Customer Relationship Management (CRM) Software, Talent Development, Technical Instruction, Training and Development, Training Instruction, Training System
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
