Easter Seals Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role?

• The Bilingual New Accounts Analyst is responsible for analyzing applications using tools to ensure strong adherence to all AML-and Risk processes and procedures.

• The individual will be responsible for handling inbound/outbound calls with strong Customer Care ethos effectively engaging, influencing and driving departmental goals.

• Strong ability to convey difficult messages to customers while maintaining the Amex Brand and professional working relationship between American Express.

• Team player who is effective in contributing to both individual and team results to ensure departmental success.

Skills & Qualifications

• Customer Service experience with a passion for building customer loyalty through exceptional listening, relationship building and strong written and verbal communication.

• Strong analytical mindset with attention to detail and ability to work in a fast paced, metric driven environment with proficient multitasking and navigation in a windows environment.

• Demonstrated ability to influence and be resourceful.

• A strong will-to-win and the ability to thrive in an incentive and goal oriented environment, superior communication skills,

• Creative problem-solving and eager to find customized options and solutions for customers.

• Preferred candidates will have prior experience in Risk and Credit Analysis.

• High school diploma or equivalent required.

Successful candidates will need to be flexible to work shifts anytime within the following business hours: M-F 8:30am - 9:00pm, Sat 10am - 6pm EST

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: MIS

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Req ID: 24010021