Job Information
CIBC Associate, Regulatory Client Outreach in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
Client Services and Data Management (CS&DM) has the mandate to onboard direct clients, funds, shared clients and broker counterparties for the Capital Markets lines of business as well as to manage a robust and effective client lifecycle process for Capital Markets clients. The CS&DM team is responsible for end-to-end client onboarding activities within the above specified space, which consists of client data and information collection through research and interaction with numerous stakeholders including, Front Office, Legal Documentation, Credit, Operations and clients. Accurate client data is captured, validated, stored and maintained throughout the client’s lifecycle with CIBC Capital Markets, together with supporting documentation, to meet various regulations and reporting needs. It is the responsibility of this team to ensure all existing and new regulatory requirements are adhered to by collecting the necessary data and documentation from clients and storing this information in the appropriate book of record systems.
Reporting to the Director, you’ll execute and/or facilitate the investigation, assessment, and regulatory client outreach activities to ensure all existing and new regulatory requirements have been met. You’ll assist the Director in various ad-hoc or business as usual (BAU) projects and strategy initiatives led by the Head of CS&DM. Participation and support of strategic initiatives will be required including any large scale global capital markets regulatory remediation projects.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
Regulatory Client Outreach: You’ll apply your understanding of the regulatory requirements impacting the CIBC Capital Markets business, its products, and its clients. Manage regulatory outreach campaigns in support of the collection of missing or new regulatory data and documents. Ensure follow up with the customer and or stakeholder to obtain all documentation and disseminate relevant information to the respective internal teams. You’ll need to be able to quickly assess factors that affect a client’s profile or regulatory reporting issue through research in order to make timely decisions and take appropriate action as necessary to resolve the problem. You’ll manage cases that have high complexity and assignments and establish best practices for the team.
Collaboration & Relationship Management: You’ll work directly with Compliance, Legal, Front Office, Operations, Client Services, and other stakeholders to investigate regulatory issues related to missing or inaccurate regulatory data in CIBC’s book of record systems. Manage individual and various team owned email outlook inboxes in a timely manner while addressing the inquiries and requests professionally. You’ll develop relationships with internal stakeholders, including Senior Management in Front Office, as well as Legal, Compliance, Technology and Operations stakeholders. Commitment to ensuring self-competency remains at a high level through cross training of relevant skills and maintaining current industry knowledge of the capital markets regulatory landscape. Participation in project working groups and committee meetings will be required to provide input on existing process and to shape future state process for new requirements.
Targets: You’ll be required to meet established individual and team activity targets and SLA’s while managing tasks in a fast and dynamic working environment. The expectation is to execute responsibilities with efficiency and high level of accuracy with attention to detail.
Organization & Process Improvement: You’ll maintain the regulatory tracker for client outreach and carry out inquiries to resolve each item on the tracker, as needed. Execute prioritized tasks based on deadlines associated with front office or senior management requests. Identify opportunities for automation and enhancements to current processes and procedures that support operational efficiencies and contribute to an improved client service relationship with Capital Markets.
Mentoring & Development: You’ll train and perform knowledge transfer to junior and fellow colleagues on various regulatory topics and processes. Create training material and job aids for training new and junior colleagues by sharing knowledge and experience related to the job mandate.
Who You Are
You have a university degree with a background in legal, finance, accounting or related field.
You can demonstrate a minimum of 5 years of experience in the area(s) of Regulatory Compliance, Client Onboarding, Trade Control/Trade Desk Support or Operations preferably in the Capital Markets line of business. Strong track record of execution and impact in a financial institution and/or risk oriented setting. You have advanced project management, planning and organizational skills.
You can demonstrate experience working with Capital Markets clientele, business and product knowledge to easily understand and support the client onboarding lifecycle across Sales/Trading, Lending and Advisory services globally. Familiarity with Institutional clients: Asset Managers, Insurance Companies, Pensions, Sovereign Wealth Funds, etc. Knowledge of Retail, Commercial and Wealth business and their clients within CIBC or other Banks is an asset.
You have knowledge working with applicable foreign and domestic jurisdictional and company-specific regulations, policies and guidelines affecting business practices. In particular knowledge of regulatory regimes such as Dodd Frank (CFTC & SEC), CSA, EMIR, MiFID, HKMA, MAS, ASIC, CAT NMS, CIRO (IIROC), etc.) is considered a key asset. Supplementary regulatory knowledge and experience with AML/KYC and Taxation (FATCA, CRA, 871M, etc ) requirements are beneficial.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. Experience working with onboarding and data management software/systems is an asset.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with othersthrough respect and authenticity. You care deeply about what you do, with a strong sense of accountability, ethics and ownership over client experience and end-to-end client on-boarding processes.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You have the ability to identify conflicts and escalate issues, when and where appropriate, maintaining a sense of urgency to ensure regulatory processes and documentation targets are met.
You’re goal oriented . You’re motivated by accomplishing your goals and delivering your best to make a difference. You achieve results in a fast paced and demanding environment.
You do your research. You have a keen eye for details and strong analysis skills. You know how to validate and consolidate information into ways that are understandable.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-161 Bay St., 9th
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Auditing, Business Effectiveness, Capital Markets, Client Onboarding, Client Prospecting, Client Service, Customer Experience (CX), Detail-Oriented, Strategic Initiative, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
