Job Information
DoorDash Associate Manager - Consumer Strategy & Operations in Toronto, Ontario
About the Team
DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about – helping grow business and the communities that support those businesses. To further this mission, we’re looking for an Associate who will sit at the intersection of growth, product and operations, to help bring affordable delivery options to Canadian users.
About the Role
The Consumer Strategy & Operations Associate Manager role is for truth seekers who enjoy solving complex problems, collaborate across the organization, and execute to bring strategies to life. You will lead the strategy development and implementation of pricing and growth initiatives. On a typical day, you might lead a new initiative, run and refine experiments to improve order rate, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing.
Our best S&O Associate Managers are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills. This role will report into the Consumer S&O Senior Manager.
You’re excited about this opportunity because you will…
Build - You are excited to work on highly complex projects that have an immediate impact on our consumers
Strategize - Develop DoorDash's path to excellence using first principles & empathy, identify trends that emerge and know when to double down and when to try something new.
Experiment - Use data to uncover user trends, run experiments, and extract insights from results
Analyze - Assess the operational and financial impacts of your decisions. Continuously seek for new improvements that can be made to the experience leveraging performance data.
Collaborate - Work with a variety of teams including merchant, product, engineering, finance and analytics to execute on plans. One team, one fight!
We’re excited about you because you have…
5+ years of experience in strategy, operations, product, growth or other related areas.
Analytics experience in SQL, building financial models, and performance tracking.
A track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment.
Ability to excel as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement.
Biased toward action and have a track record of leading initiatives that evolved a part of business.
Bring structure, organization, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal.
Why You’ll Love Working at DoorDash
We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer great compensation packages and comprehensive health benefits.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
