Job Information
City of Toledo AMI specialist in Toledo, Ohio
AMI specialist
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AMI specialist
Salary
$51,095.20 - $53,784.64 Annually
Location
Toledo, OH
Job Type
Full-Time
Job Number
2024-00656
Department
Public Utilities
Division
Water Distribution
Opening Date
01/16/2025
Closing Date
1/29/2025 11:59 PM Eastern
Description
Benefits
Questions
Description
To apply for this promotion, click here.
POSITION SUMMARY:
Under general supervision performs work of moderate difficulty in independently completing various tasks involving complex work methods and problems; reviews work of and/or provides work assistance to Field Services as needed; performs related work as required.
ESSENTIAL JOB FUNCTIONS:
Prepares and maintains organizational records and files.
Compiles data for annual reports, budgets, and special studies.
Processes complex records, reports, applications, and other transactions in a specific area.
Verifies efficiency of internal checks and balances for maintaining internal control.
Makes and implements recommendations for modifications in office forms and procedures.
Communicates with, employees to resolve problems.
Sorts and files correspondence and documents by various methods.
Prepares documents with proper account code information.
Gathers, tabulates, and proofreads statistical data.
Checks documents for errors in accounts or mathematical errors.
Ensures compliance with ordinances, City and/or IRS policy.
Maintains records of disbursements, receipts, and deposits.
Operates various office equipment as necessary.
Answers questions of patrons in person or over the phone.
Interprets standard policies and procedures as required.
Initiate communication with customers to address issues related to meters and endpoints, offering support and scheduling appointments for troubleshooting.
Coordinate with customers to set up appointments for field technicians to inspect and resolve issues with meters and endpoints promptly.
Maintain accurate records of customer communications, including appointment schedules and issue details, ensuring thorough documentation for efficient follow-up and resolution.
Collaborate closely with field technicians, ensuring they have comprehensive information regarding scheduled appointments and customer issues for efficient troubleshooting.
Adhere to established communication protocols and guidelines to ensure consistent and effective interactions with customers regarding troubleshooting and issue mitigation.
Assist in supervising the daily operations of the AMI system and MDMS platform under a supervisor's guidance.
Help coordinate data collection from smart meters, sensors, and other devices, focusing on mobile read collection technologies.
Provide support in the planning and execution of maintenance, upgrades, and troubleshooting for the AMI and MDMS systems, under the direction of senior staff.
Contribute to the development and implementation of data quality control processes to ensure accuracy and integrity of water consumption data.
Aid in monitoring data for inconsistencies and irregularities under the supervision of a supervisor.
Assist in monitoring the performance of smart water meters and AMI devices, including mobile read collection, to ensure proper functioning.
Support the implementation of maintenance schedules and coordinate replacements as necessary, under administrative guidance.
Help identify and resolve technical issues within the AMI system, focusing on communication and data retrieval problems, including mobile read collection.
Assist in writing work orders and scheduling appointments for field maintenance and support in internal troubleshooting.
Stay informed about industry-specific standards and regulations under the guidance of a supervisor.
Support efforts to ensure compliance with regulatory requirements, particularly in data privacy and security.
Work with cross-functional teams to identify system improvement opportunities, including mobile read collection.
Assist in proposing and implementing system enhancements for better efficiency and data accuracy.
Provide customer support by helping them understand water consumption patterns and address billing inquiries.
Assist in resolving billing discrepancies using accurate data analysis.
Support the implementation and maintenance of security protocols to protect customer data.
Monitor for potential security breaches and assist in taking protective actions.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of:
Modern office procedures, practices, and equipment.
Business English, including grammar, punctuation, spelling, and capitalization.
Microsoft Office software including MS Access.
Numerical and alphabetical record locating/filing systems.
Policies, procedures, rules, and regulations governing employment and labor laws.
Departmental rules, regulations, and procedures governing assigned work.
Radio and telephone communication.
Bookkeeping methods and procedures.
Maintaining budget control and related records.
Advanced data analysis tools and the MDMS system, with a willingness to learn about mobile read collection.
Customer Information Systems.
Work Order Systems.
Advanced metering technology in water utilities.
Effective communication and interpersonal skills for teamwork and collaboration.
Water utility industry practices and regulatory standards.
Skill in:
Problem-solving and an aptitude for technical troubleshooting.
Maintaining records and preparing routine reports.
Following established procedures.
Preparing financial or statistical reports.
Verifying alpha/numerical information.
Using a personal computer, calculator, typewriter, and other related office equipment.
Verbal and written communication.
Dealing with the public.
Receiving and making change accurately and quickly.
Reading and understanding job-related documents.
Maintaining the confidentiality of information and materials.
Ability to:
Ability to work under supervision, prioritize tasks, and manage responsibilities efficiently.
REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
Graduation from high school or equivalent (GED).
Four (4) years of clerical, customer service, or Water Distribution AMI Technician experience.
An Associate’s degree can be substituted for two (2) years of work experience
A Bachelor's degree can be substituted for three (3) years of work experience.
Must possess a valid driver’s license.
PREFERRED EDUCATION, EXPERIENCE AND CERTIFICATIONS:
- None
PHYSICAL DEMANDS:
The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In this position, the incumbent will be constantly sitting with occasional need to stand and walk. Seeing and writing are essential physical capabilities for this position.
WORK ENVIRONMENT:
The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is constantly indoors with frequent exposure to moderate office related background noise.
If you need assistance or an accommodation, or if you have questions about completing the online application, please contact the Department of Human Resources at (419)-245-1500
Class Code:AMI Specialist (3467)
The City of Toledo provides excellent health and retirement benefits for its employees.
Health Insurance
The City of Toledo is a self-funded medical plan provider that offers a broad network of health services options for its employees. The City also offers a multi-tiered prescription drug plan and dental and vision care services.
Employees are required to pay a monthly premium depending on the employee’s selection of single, single plus one, or family coverage. Coverage is also afforded for qualifying domestic partners, depending on the employee’s bargaining unit. Monthly co-premiums are determined by collective bargaining agreement or Municipal Code.
Group Life Insurance
City employees are covered by a group life insurance plan depending on collective bargaining agreement or Municipal Code.
Ohio Public Employees Retirement Plan
The City is a member of the Ohio Public Employees Retirement Plan (OPERS). All employees who are paid in whole or in part by the state of Ohio, a county, municipality, or any other political subdivision of state or local government in Ohio must become members of OPERS unless they are covered by another state retirement system in Ohio.
OPERS is a pension plan providing fixed retirement benefits every month based on a formula that rewards years of service. The City contributes 14.00% of the employee’s annual base salary and employees contribute 10.00% of their annual base salary.
For more information about OPERS, click on this link: https://www.opers.org/
Deferred Compensation & 401(K)
The City of Toledo offers a voluntary governmental 457(b) deferred compensation plan, which is a retirement savings plan that allows eligible employees to supplement any existing retirement/pension benefits by saving and investing pre-tax dollars through salary deferral.
Contributions and any earnings are tax-deferred (both federal and state income taxes) until money is withdrawn. Withdrawals are taxed at ordinary income levels.
For more information about the Ohio Deferred Compensation click on this link: https://www.ohio457.org/iApp/tcm/ohio457/index.jsp
401(k)
The City of Toledo offers a voluntary pre-tax savings contributions retirement plan. The plan is commonly referred to as a 401(k).
Under the 401(k) plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck before taxation. The City does not make contributions on the employee’s behalf. (Contributions are tax-deferred until withdrawn during retirement). Annual contributions to the 401(k) plan are limited to a maximum pre-tax annual contribution, as established by Internal Revenue Service regulations.
Roth 401(k)
The City of Toledo also offers a voluntary post-tax savings contributions retirement plan. This plan is commonly referred to as a Roth 401(k) Plan.
Under a Roth 401(k) Plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck on a post-tax basis. Annual contributions to the Roth 401(k) plan are limited to a maximum post-tax annual contribution, as established by the Internal Revenue Service.
01
What is your highest level of education?
Doctorate or Professional Degree
Master's Degree
Bachelor's Degree
Associate's Degree
Some College
High School Diploma or G.E.D.
11th Grade
10th Grade
9th Grade
8th Grade
None of the above
02
If you have an Associate's Degree, or higher, please list the major and any concentrations of your degree.
03
How many years of experience do you have in a clerical or customer service role?
Less than one (1) year of experience.
More than one (1) year of experience, but less than two (2) years of experience.
More than two (2) years of experience, but less than three (3) years of experience.
More than three (3) years of experience, but less than four (4) years of experience.
More than four (4) years of experience
04
How many years of experience do you have working in Water Distribution as a Water Service Technician
Less than one (1) year of experience.
More than one (1), but less than two (2) years of experience.
More than two (2), but less than three (3) years of experience.
More than three (3), but less than four (4) years of experience.
More than four (4) years of experience
Required Question
Agency
City of Toledo
Address
One Government Center Ste 1920
Toledo, Ohio, 43604
Phone
419-245-1500
Website
http://toledo.oh.gov/services/human-resources/
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