Easter Seals Jobs

Description

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfil and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing entrepreneurs can now be their own boss managing a fleet of up to 40 vans delivering Amazon packages.

We are looking for a Senior Program Manager in Partner Monitoring & Enforcement function who will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for DSPs based in Japan.

Partner Performance Management function will be accountable for continuously monitoring and reviewing DSPs in order to “raise the bar” of the DSP program by tracking CAPs and BOCs, also creating a scorecard to highlight non-compliant DSPs. This role will also lead the development of policy enforcement matrix, ensure enforcement of corrective action plans (CAP), issue breach of contract (BOC), transitioning and unwinding the DSP’s operations, if required.

Partner Monitoring & Enforcement is new to the Japan Last Mile team, so this role will have a tremendous amount of influence in shaping the team’s overall strategy.

More Information (Japanese Only)

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Project Management (https://www.amazon.co.jp/b?node=5609904051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities

Responsibilities include (but are not limited to):

• Manage multiple projects and tasks simultaneously and effectively influence, negotiate, and communicate with internal partners

• Developing new plans and roadmap to drive expansion

• Plan, direct, supervise and control the execution of business, technical, and administrative functions of the DSP lifecycle

• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership

• Cross functional coordination and alignment

• Collaborate with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development

• Comfortable in different roles, sometimes supporting, sometimes leading and has the ability to “roll up their sleeves” and jump in if needed, along with managing

Basic Qualifications

• Bachelor's degree

• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Fluent Japanese and English (written and verbal communication)

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Excited about working in a diverse group and contributing to an inclusive culture