Easter Seals Jobs

Description

Are you excited about innovating for a billion+ dollar business? Are you an innovation leader who likes to use insights, technology, and data to improve the customer experience? Join us to make a real life-changing difference to how Japanese customers shop online. Over the past 20+ years, Amazon has invented on behalf of the consumer and has become the largest internet retailer and marketplace in the world. We are looking for a strong leader who shares our vision of delivering the best shopping experience for customers in Japan.

The JP Insights and User Experience team is a customer obsessed team who works backwards from customer insights and data to invent, localize, and launch products and programs that help customers discover the best of Amazon. We satisfy today's and tomorrow's customer needs by removing friction, driving improvements and inventing net new to make A.co.jp the preferred online shopping destination in JP.

We are seeking a Senior Product Manager to join our team and help us create the most customer-centric and Best-In-Japan product discovery and purchase journeys on Amazon.co.jp and in app, starting with addressing JP unique customer needs through localization of global products and invention of JP first product ideas to scale globally.

Specifically, the candidate will:

1. Partner with research/insights and data science team to identify JP unmet customer needs and pain points across key core shopping experiences.

2. Work backwards from customer needs to strategize and prioritize a product roadmap that removes friction and creates seamless product discovery and purchase journeys across core shopping experiences.

3. Partner with JP and WW UX design and tech teams to evaluate the performance of existing products and launch new products that improve core shopping experiences for JP customers.

4. Share insights and learnings from multiple experiments ran in JP market place, own tests, and product launches. Use such learnings to create a continuous product improvement cycle, with focus on unique JP customer needs in browser and mobile app.

5. Drive senior leadership awareness of progress and priority of user experience products, and align leaders across orgs to continue focus on driving better core shopping experiences for JP customers.

Key job responsibilities

To make an impact as a Senior Product Manager in charge of creating the most intuitive shopping experiences on A.co.jp and shopping app, you will collect and analyze data to evaluate the health of the shopping experience funnel, prioritize and drive efforts to better understand customer needs, form hypothesis and make judgment calls on two-way door experiments to validate hypothesis, level up learnings and insights into product proposal at the senior leadership level and rally support from a diverse group of stakeholder and partner teams to create something that is pushing the frontier of shopping experience in Japan. You will also work closely with UX design, research, and tech teams (WW and JP) on product requirements, localizing for better fit, and launching products, grounding your vision and strategy in actual product launches that tangibly improve core shopping customer experiences on A.co.jp/shopping app.

Specifically, key responsibilities include:

• Identify key data and build a comprehensive data set to evaluate and monitor the health of the shopping experience.

• Prioritize opportunities, drive customer and competitor studies to form hypothesis of customer pain points and needs to improve core shopping on .co.jp/shopping app

• Create experimentation roadmap to validate above hypothesis and build data/insights for product roadmaps at scale starting from core shopping experiences

• Drive product roadmap to invest tech and ML/BI resources on the highest priority/impact products starting from core shopping experiences

• Level up above roadmaps into strategic vision documents that rally support at senior leadership level

• Be an advocate for JP customers and share learnings with global partners to influence global product roadmaps.

• Relentlessly seek for optimization and automation opportunities that drive efficiency and accuracy on insights gathering and the innovation process.

About the team

The JP Customer Insights and User experience team is part of the Japan Marketing team. The team vision is to be the leading experts on Japanese online shopping behavior, empowering Amazon businesses with actionable insights, designs, and concepts that revolutionize the e-commerce experience in Japan. We intend to become a strategic accelerator by 1) creating and driving the customer strategy to increase the customer baseline, 2) serving as subject matter experts on key domains including customer research, UX design, and onsite merchandizing, and 3) functioning as an innovation incubator for JP specific needs.

Visit Business Introduction and Employee Interviews (https://www.amazon.co.jp/b?ie=UTF8&node=5121596051)

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https://www.aboutamazon.jp/news/working-at-amazon/?utm_source=hr&utm_medium=owned&utm_campaign=working2022

5121596051 5121540051

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree or equivalent

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience with feature delivery and tradeoffs of a product

• Experience as a product manager or owner

• Experience owning technology products

• Fluency in English

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders

• Business Japanese

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.