Easter Seals Jobs

Job Description

As a Sr. Cloud Support Engineer, you will resolve customer tickets by providing technical solutions to Oracle customers. You will also be the main point of contact for customers, building relationships and supporting them with any issues they have. Additionally, you will assist internal Oracle employees with diverse customer situations include escalation.

You will represent the customer’s voice within the engineering organization, influencing product features to improve their experience. This role is critical for customer relationships and the platform's success.

As a Sr. Cloud Support Engineer, you will serve as the technical interface to customers, resolving issues related to the installation, maintenance, and use of Oracle products. You should have a deep understanding of Oracle products and multiple platforms, enabling you to independently research and develop solutions to customer problems with minimal direction from management.

This Engineer collaborates with other teams, providing infrastructure solutions for various needs and understanding client systems, applications, networking, and data centers. Job duties are diverse and complex, involving independent judgment and possible project leadership.

Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking. Location & Schedule* The position is based in Tokyo. * This is a fulltime, permanent position.

Requirements

• Bachelor’s degree, in Computer Science, MIS or related field* 6+ years’ experience in Infrastructure or related field

• Must know Japanese and English Languages* Customer obsession, passion for delighting customers

• Strong understanding of cloud concepts and troubleshooting skills

• Experience in cloud support, NOC or similar is preferred

• Proven ability to quickly learn new technical domains and train others

• Great verbal and written communication skills

Preferred Technical Qualifications

• Cloud Associate/Professional Certifications(s). (Any Cloud Provider, OCI is preferred)

• Networking certifications (Preferred)* In-depth understanding on IaaS Concepts: Compute and Networking

• Familiarity with industry compliance and security standards including HIPAA

Career Level - IC3

Responsibilities

Job Responsibilities

• Have a data-driven mindset/passion

• Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations

• Build and maintain excellent relationships for the highest level of customer satisfaction

• Act as the customer’s cloud support(technical) team, collaborating with engineering, platform operations to ensure system availability

• Work with the extended support team in a startup atmosphere, exceeding customer expectations

• Proactively monitor and inform customers about issue resolutions throughout the incident lifecycle

• Focus on support/incidents & issues

• Document key learnings and other relevant details in your support activities

• Continually improve skills through work experience and training(s)

• Resource should be flexible for shifts

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer