Easter Seals Jobs

Description

At Amazon we're working to be the most customer-centric company on earth. Within the Pickup and Returns Points team, we do this by creating delivery experiences that delight customers, growing our worldwide network of Amazon Lockers, Apartment Lockers and Counters, providing pickup options, and by creating new delivery initiatives that solve the changing needs of our Customers. We measure our impact in transportation savings, revenue, and downstream customer acquisition / engagement /purchasing with Amazon.

Do you enjoy identifying driver and customer barriers and working cross-functionally to drive programmatic process improvements that improve a business' ability to scale? Are you comfortable having one foot in the tactical world and one in the strategic world to find quick wins and long term solutions to issues? Are you good at diving deep to create structure around ambiguous problems? If so, this could be the role for you.

We are looking for a Quality Manager with a proven ability to think big and lead long term strategic initiatives to innovate our global operation. This position is a multi-faceted role requiring the ability to balance strategy and execution. This role requires working with globally distributed teams primarily focusing on JP to resolve some of the biggest quality defects the organization faces. This role is also responsible for launching new product and features at scale in APAC region. Cross-team coordination, project management, executive presentation skills, and proven track record of delivering results are essential.

In this role, you will heavily focus on JP concessions reduction, and drive initatives to reduce Delivery and capacity failures and acting as a liaison between product , tech and business team to launch new product and features in APAC ( AU & JP), working in close collaboration with JP AMZL , support teams, and operators, piloting new launches and processes across JP PARP, leading the way in developing the future of our pick up services.

To be successful in this role you will need to have proven development skills, analytical, able to translate business problems into scalable and tangible process improvements and an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, proven program leader, communicator and problem solver. You will work with cross-functional teams on complex problems and deal with ambiguity.

Related information

[Department] https://www.amazon.co.jp/b?node=5637343051

[Job Function] https://www.amazon.co.jp/b?node=5609903051

[Location] https://www.amazon.co.jp/b?node=5589794051

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Excited about working in a diverse group and contributing to an inclusive culture