Easter Seals Jobs

You will be part of our Information Technology team, adding your expertise + skills to the delivery of Customer + Operational Excellence

Your Role

Your primary objective will provide a first point of contact for employees who are seeking IT assistance. You will collaborate with global teams to implement high quality solutions to ensure client satisfaction. You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:

Your Responsibilities

• To setup + configure company deployed applications.

• To provide resolutions for issues raised via remote troubleshooting through diagnostic techniques + pertinent questions.

• To be responsible for tracking + administering our IT assets.

• To comply with all internal standard help desk procedures (e.g. ticket logging, recording of incident resolution).

• To update stakeholders on incident resolution progress on a timely basis.

• To improve customer service quality by evaluating + re-designing processes, establishing + communicating service metrics, monitoring + analyzing results.

• To prepare error diagnostics + detailed problem descriptions for escalation as required.

• To perform assigned routine tasks related to IT.

Your Skills and Experiences

• Your strong technical skills + knowledge of IT management, along with your stakeholder relationships will be the key to your success.

• You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.