Easter Seals Jobs

必ず 新卒採用ページ をご確認のうえ、ご応募ください。

書類選考を通過した方は、2025年1月16日（木）の1日選考会に参加いただきます。

また、書類選考を通過した方は2025年1月9日（木）16:00-17:00の選考会プレイベントにご案内し、選考会当日の流れや職種説明を行います。

Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.

As a Technical Support Engineer, you will provide technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. They work with customers to review and resolve issues and perform troubleshooting and related analyses; escalate issues as appropriate or serve as the escalation point for highly complex issues.

As a Technical Support Engineer, you will collaborate on cross-team issues and provide feedback to improve products, resolve bugs, and automate processes, and participate in ongoing training and readiness programs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• ​​Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. ​

• ​​Resolves or escalates multiple and varied customer issues. Documents technical work and research.​

• ​​Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. ​

• ​​Provides feedback to improve products to more senior engineers or technical advisors.

• ​​Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. ​

Qualifications

• 2+ years technical support, technical consulting experience, or information technology experience

• OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field (or currently pursuing).

• OR equivalent experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .