Job Information
Lenovo SAP Basis Service Delivery Manager in Tianjin, China
SAP Basis Service Delivery Manager
General Information
Req #
100015585
Career area:
Engineering
Country/Region:
China
State:
Tianjin
City:
天津（Tianjin）
Date:
Wednesday, December 18, 2024
Additional Locations :
- China
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
To find out more visitwww.lenovo.com (https://news.lenovo.com/) and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
工作内容：
监控项目团队的交付进度和质量，带领交付团队完成SAP的项目实施以及团队的日常管理工作
负责SAP Basis服务的日常运维并与主要利益相关者进行服务审查
重大事件的协调、沟通和复盘；
熟悉行业最佳实践，能独立出具整体解决方案，针对业务的核心需求，有较好的引导力；
根据相关合同和SOW设计，部署和安排项目进度，支持和指导项目团队完成项目交付并获得客户的认可；
在项目执行过程中与客户紧密联系，确保项目的顺利实施，并协助销售团队完成货款回收，建设性地处理客户投诉；
协助销售团队完成投标阶段的投标准备、投标咨询、投标等工作，协助收集行业最新资讯，为SAP售前工作提供指导和建议；
良好的领导力和沟通协调能力，能够确保并持续提高交付团队的入住率，规范项目方案和项目管理方法，制定成功的交付流程并顺利实施；
良好定期组织会议，总结和汇报工作进度，根据政策控制项目成本预算，完成交付团队的绩效评估
任职要求：
1、具备良好的客户服务意识和跨团队沟通协调能力。
2、具备良好的沟通技能和团队管理能力
3、对ITIL有深刻的理解
4、5-10年的SAP相关从业经验，拥有1个以上超大型项目交付管理经验
5、本科及以上学历
6、良好的英语听说读写能力
Additional Locations :
China
China
