Job Information
Ingersoll Rand Field Service Tech in The Bohle, Australia
Field Service Technician
FIELD SERVICE TECHNICIAN
Based at Townsville, Queensland, this role will provide breakdown and general service for all makes of Compressors and ancillary equipment and to promote the Company services ensuring customer satisfaction through quality workmanship. He/She will have the authority to initiate action when a non-conformance is identified and recommend solutions through designated channels.
JOB RESPONSIBILITIES
Customer Service
Provide after-hours call-out assistance and call-back availability when rostered on duty.
Conduct overnight field trips to service breakdowns, maintenance, and customer support
Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans
Provide Customer support (internal and external) for the assigned equipment
Complete all documentation and administrative requirements.
Pass sales leads onto sales staff.
Achieve weekly and monthly productivity targets.
Ensure company-owned equipment & premises are kept in a clean, presentable, and serviceable condition
Breakdown, Maintenance & Repair
Install, repair, and maintain the range of Compressors
Contribute to the co-ordination, support, and day to day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carry out fault finding and repairs.
Carry out technical preventative maintenance and general service work.
Ensure that sites where servicing is performed are left clean and tidy
Health Safety & Environment
Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees or customer employees
Maintain Safety compliance with the relevant legislation and regulations
Eliminate risks in the working environment by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work
Promote and support the reporting of incidents such as near misses, accident,s or equipment damage using the reporting system
Participate and conduct safety audits for assigned areas
Reporting
Submit all the risk assessments and Job safety analyses within 48 hours of being completed
Submit timesheets daily of hours worked, work conducted, location and the job number
Other responsibilities as assigned or required.
If our Purpose and Values interest you and you are keen to be part of a global company and available to start immediately, we’d like to hear from you…..
You will need to be technically competent, highly organized, and resourceful under pressure. You must be a true team player with the ability to communicate effectively at all levels. You need to be committed with a ‘can do’ attitude and a passion for true customer service focus.
Ideally, you will have a technical qualification and experience in an industrial environment preferably in a similar role. However, candidates with qualifications and experience in the motor mechanic or electro-mechanical trade will be strongly considered.
Attractive salary plus bonus to the right candidate. You can become an owner by being eligible for the company share ownership scheme. You will be provided with a company vehicle, mobile phone, and tablet.
