Easter Seals Jobs

Seeking a Call Center Representative in the Tempe area!Job Description

As a Call Center Representative, you will support thousands of drivers across the country using two-way audio/video communication. You will verify necessary specifications on trucks, coordinate and communicate updates daily, and assist with arrivals, loading, unloading, and departures at warehouses, facilities, and distribution centers. This role requires extreme attention to detail, the ability to work in a fast-paced environment, and strong technical skills.

Responsibilities

• Support drivers using two-way audio/video communication

• Verify and identify necessary specifications on trucks

• Coordinate and communicate updates with all parties involved in warehouse and distribution center operations

• Manage gate operations to allow onsite associates to focus on their tasks

• Communicate clearly with approximately 200 drivers daily

Essential Skills

• Customer service experience

• Proficiency in Microsoft Office

• Strong phone etiquette

• Great customer skills and awareness

• Technical savviness in logistics, intermodal, supply chain, and call center operations

• Excellent communication and people skills

Additional Skills & Qualifications

• 1+ year of high-volume customer support experience (call center preferred)

• Experience in retail customer service

• Strong job tenure

• Ability to follow SOPs and strong problem-solving skills

• Proficiency in Microsoft Excel and keyboard shortcuts

• Ability to multi-task and work on multiple projects

• Quick learning capability and ability to work in a fast-paced environment

Work Environment

Training is conducted in person/on-site for 3 weeks (M-F), 8am - 4:30pm, transitioning on the 3rd or 4th week. Post-training schedule requires flexibility to work 5 days a week, including weekends, with potential mandatory extra time from October through January. Regular hours range from 6am - 6pm, 10-hour shifts. Onsite work is required 5 days a week with no work from home or hybrid options. Candidates must be open to working holidays and variable shift patterns including weekends

Pay and Benefits

The pay range for this position is $21.00 - $21.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Dec 12, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.