Job Information
Donor Network of Arizona Application Specialist in Tempe, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6694187
*Application Specialist\ \ *
About the Team:\ \ We are looking for dedicated individuals, excited to be a part of our culture! Donor Network of Arizonas mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona\'s potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizonas core values of Positive Energy, Passion, and Eagerness.
About the Application Specialist:
The primary responsibility of the Application Specialist is to support all operational aspects of the organizations specialized systems. We are looking to hire a technically proficient individual who can proactively manage a wide range of application platforms, provide user training, and become the subject matter expert for most of our specialized systems. Success in this role requires excellent problem-solving skills, effective communication, and a strong proficiency in application support. The ideal candidate will have in-depth knowledge of Cloud/SaaS applications, on-premises architectures, training best practices for diverse audiences, and best practices in software/UX development. The scope and priorities of this position will be defined by the Data Integration and Process Automation Engineer, in alignment with IT departmental and organizational priorities. This role will have IT liaison priorities set by Business Intelligence and Marketing/Communication leadership.\ \ This positions expected level of interaction with all DNA departments will be governed through the creation of IT Service Requests by both IT and non-IT resources, in support of departmental and project objectives. As an active IT Team member, this positions duties include mandatory participation in proactive management of IT Service Requests on a rotating on-call schedule, during off-hour time periods.
Responsibilities:
Working with organizational stakeholders to support key departmental products and applications.\ Working with vendors to install, upgrade and maintain key departmental products and applications.\ Training users on how to use key departmental products and applications.\ Providing guidance to users on how to use key departmental products and applications.\ Working with in-house development teams on the development and support of internally developed applications.\ Act as an IT liaison to key departments / committees whose key departmental products and applications they support.\ Understands best practices around UI/UX Development to improve overall user experience\ Familiar with Low Code/No Code solutions when generating user reports/interfaces.\ Understanding on how to Support flexible meeting architecture utilizing teams and in house AV equipment\ Advance understanding of IT Troubleshooting workflows and how to identify root cause analysis.\ Understanding of Telephony architectures, and how to support advance call flows and hunt groups.\ Participates in 24 x 7 x 365 On-Call IT resource rotation schedule to field IT Service Requests from users related to workflow stoppage of production systems while maintaining alignment with well-defined executive management service objectives.\ Follows established change control processes to implement planned changes to production and non-production systems.\ Follows established SCRUM process to iterate/enhance current integrations/developments within the organization as guided by Data Integration and Process Automation Engineer.\ Ethically handles and adheres to regulatory compliance of private data, including financial and/or healthcare data.
