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Hawthorne CAT Parts Counter Person in Tamuning, Guam

Overview

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Parts Counter Person position!

Here is some of what you’ll do…

POSITION SUMMARY:Under the direction of the Parts Supervisor, this position sells a wide variety of parts to phone and walk-in customers, performs clerical and back order functions as required, and may fill in for the warehouse when needed.

Responsibilities

ESSENTIAL FUNCTIONS:

  • Takes parts orders from walk-in and telephone customers.

  • Ensures that the correct part numbers are supplied for the specific model and serial number of the machine or component involved.

  • Determines if the customer has ordered enough parts to perform the repairs adequately and makes suggestions for related or additional parts.

  • Is aware of sales opportunities for changeover groups and special attachments.

  • Participates actively in all parts sales programs.

  • Inputs parts sales orders in a minimum length of time with maximum accuracy and in strict accordance with the Credit Department procedures.

  • Informs customers if parts are in stock or if backordered, and the approximate time within which they will receive it.

  • Follows up on all orders to ensure that customers receive prompt, efficient service.

  • Studies all manufacturers parts bulletins and other releases to keep informed of the latest developments in machine design and parts changeovers.

  • Completes all assigned training courses.

  • When required, provides customer service or call-ins after normal working hours.

  • Keeps Management informed on matters of importance.

  • Contributes to a team effort by accomplishing related results as needed.

  • Learns cashier functions, doubles as a cashier in the absence of the regular cashier.

  • All other duties as assigned by the Parts Supervisor.

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • Must have a high school diploma or equivalent.

  • Must have a valid Drivers License with a good driving record.

  • Must have PC skills.

  • Parts department experience preferred.

  • Must have the ability to work with customers and employees in a courteous and professional manner.

  • Must have excellent verbal and written communication skills.

    PHYSICAL DEMANDS:

  • Walking: Moves about on foot, often up and down stairs.

  • Handling: Seizes, helps, or works with hands.

  • Lifting: Raises or lowers miscellaneous equipment parts and tools.

  • Reaching: Extends hands and arms in any direction.

  • Stooping: Bends body downward and forward by bending at knees or waist.

  • Standing: Remains in standing position if required to perform various functions of the job.

  • Climbing: In and out of equipment.

  • Vision: Reads paperwork, employment files, and records on the computer.

  • Talking: Communicates phone and in person.

  • Sitting: Sits at desk for extended periods.

  • Lifting: Lifts up to 60lbs. daily, frequent exertion.

    ENVIRONMENTAL:

  • Noise: Works in conditions with constant or intermittent noise.

  • Temp/Weather: Works in an office and warehouse environment with variations of temperature and weather.

    Here’s what we Offer…

  • Competitive Compensation

  • A great work environment and culture

  • Career growth and advancement opportunities

  • Training

  • Medical, Dental and Vision plans

  • Medical Video Appointments available

  • Health Savings Account available

  • Paid Time Off (PTO) Pay

  • 401(k) Plan + Company Matching

  • Health and Dependent Care Flexible Spending Accounts

  • Life & Accident Insurance

  • Employee Assistance Programs

  • Legal Plan

  • Travel Assistance Plan

  • Wellness Programs

  • Referral Bonus Program

  • Longevity Bonus Program

  • Recognition Programs and much more

  • Hawthorne CAT discounts

  • Boot Reimbursement

  • Tuition Reimbursement

  • Company-Supplied Uniforms

  • Advanced Technical Training

    Interested in joining the Hawthorne team? Check out our current available positions at:

    www.hawthornecat.com/careers

    ACCOMMODATIONS:Reasonable accommodations for essential functions of the position will be considered.

    Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

    Hawthorne Cat® Participates in E-Verify.

Job ID2024-2980

LocationGU-Tamuning

CategoryParts

TypeRegular Full-Time

Location : NameHawthorne - Guam

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