Easter Seals Jobs

Overview

We are seeking one (1) highly motivated and skilled persons to direct and coordinate route operations during a failure of the SkyConnect Train service at the Tampa International Airport. This work is done in compliance with the procedures defined by the client and Airport Operations as well as in conformance with ABM company procedures. The Supervisor of Emergency Operations (SEO) duties involve daily communication and interaction with ABM Supervisors, Airport Operations Center (AOC) and Emergency Operations Center (EOC) personnel. During a defined emergency event, the SEO will play a critical role in ensuring that resources are organized quickly, safely, and efficiently to provide ground transportation to and from the SkyCenter and main airport terminal. Bilingual (Spanish/English) speaking applicants are encouraged to apply.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

Shift: Sunday, Monday, Friday & Saturday (2pm-10pm)

Pay rate: $24.72/hr.

Bilingual (Spanish/English) speaking applicants are encouraged to apply.

Responsibilities:

• Answer incoming calls from clients, Bus Operators, and other personnel in a professional

and courteous manner.

• Gather and document necessary information such as passenger loads at route terminus,

timeliness of transportation, vehicle availability and special instructions.

• Coordinate and dispatch drivers and vehicles to meet transportation demands efficiently.

• Monitor vehicle locations and provide accurate and timely updates to clients regarding

estimated arrival times.

• Handle any issues or incidents that may arise during transportation, ensuring prompt

resolution.

• Maintain accurate records of calls, vehicle movement, arrival and departure times.

• Collaborate with other team members to optimize service delivery and ensure maximum

efficiency.

• Stay updated with DOT regulations, company policies, and industry best practices.

• Monitors radio, telephones and on-road provision of service for quality.

• Participates in analysis and review of operating performance.

• Daily rotate COBUS vehicles between locations.

• All other duties, as assigned.

Qualifications:

• High school diploma or equivalent.

• Proven experience in a dispatching or call center role, preferably in the transportation

industry.

• Excellent verbal and written communication skills.

• Strong organizational and problem-solving abilities.

• Ability to multitask and work under pressure in a fast-paced environment.

• Familiarity with GPS tracking systems and dispatch software is a plus.

• Proficiency in using computers and common software applications.

• Flexibility to work a designated shift (morning, afternoon, evening, including weekends) as

well as be on call for and able to report in for an emergency operation.

• Two(2) years previous Dispatcher experience is preferred.

• Two (2) years of Customer Service experience is required.

• Two (2) years of commercial driving experience is required.

• Must possess a Class B Commercial Driver License with Passenger Endorsement

• Knowledge of the airport service area is a plus

REQNUMBER: 94829

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.