Easter Seals Jobs

Job Information

Legends Hospitality Senior Concession Supervisor-Raymond James Stadium in Tampa, Florida

Description

  • Ensure concession locations are properly set up for game/event day, including cleanliness, inventory par levels and working equipment.

  • Supervise and lead a team and volunteers responsible for executing daily and event day operations.

  • Uphold and enforce guest service, operational excellence and safety standards through pre & post shift meetings, training sessions (in groups and one on one), observation, and conduct corrective action follow-up.

  • Be visible, approachable and a team leader, leading by example and provide coaching & training while assisting teams in finalizing all tasks.

  • Maintain positive customer relations by setting an example for our staff and volunteers by modeling the LEGENDS Way.

  • Ensuring operational consistency throughout the venue focusing on the details that showcase our next level of service such as displays, signage, equipment placement, uniform expectations, etc.

  • Foster an environment that delivers excellent food and beverage service, while maximizing guest satisfaction and expectations.

  • Utilize Clover Manager to analyze and review units sold recaps to prepare and place orders for the following event.

  • Utilize Clover Manager to project kitchen production details by reviewing location sales by menu item.

  • Assist Concession Managers in conducting operational training and be an extra set of eyes, an extra layer of supervision and support for all team members.

  • Create weekly and event day schedules; use ABI to track employee labor.

  • Respond to customer complaints in an efficient and positive manner aiming for immediate resolution.

  • Maintain labor and operating costs while working with budget guidelines provided.

  • Ensure compliance with federal, state, and local regulations and Legends’ policies regarding food safety and alcohol service.

Perform other related duties, tasks and responsibilities as required.

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