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Job Title: Payroll Support SpecialistJob Description

The Payroll Support Specialist will assist employees with questions regarding payroll processes and systems. This role involves fielding internal calls from directors, managers, line workers, and others, providing support on payroll inquiries and system navigation. Additionally, the specialist will track call data in an Excel spreadsheet. Inquiries may range from questions about time off and timekeeping to benefits information and policies. This role also includes directing callers to the appropriate department if further assistance is needed.

Responsibilities

• Assist employees with payroll process and system inquiries.

• Field internal calls from various staff levels regarding payroll questions.

• Provide guidance on logging payroll information into systems.

• Track call data in an Excel spreadsheet.

• Answer questions related to time off, timekeeping systems, and benefits information.

• Identify and direct callers to the appropriate department if unable to assist.

Essential Skills

• Experience in payroll processing (3-5 years).

• Proficiency in data entry and Microsoft Office.

• Experience with Workday, SAP, and other integrated systems (e.g., Oracle, Peoplesoft).

• Strong communication skills, both verbal and written.

• Strong customer service skills.

• Proficiency in Excel.

• Experience with ADP and other payroll systems.

• Experience working with different companies.

• Knowledge of benefits administration and human resources (plus, but not required)

Work Environment

This role operates in a hybrid environment, starting with 4-5 days on-site until the individual is comfortable, then transitioning to 3 days in-office (Monday, Tuesday, plus one additional day). The standard work hours are from 8/9 am to 5/6 pm, Monday through Friday. The initial team will consist of three people. The dress code is business casual.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.