Easter Seals Jobs

Payroll Contact Center Representative (Bilingual – Spanish) - 2406202458W

Description

Johnson & Johnson is recruiting for a Payroll Contact Center Representative (Bilingual – Spanish) within the Johnson & Johnson Global Services Organization. This position will be based in Tampa, Florida.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson's Global Services organization in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. Each team performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of this organization is “to be trusted business partners who deliver growing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.

The Payroll Contact Center Representative receives calls, cases, and chats from employees regarding their pay and will answer general questions, as well as more sophisticated inquiries regarding Payroll policies and procedures with respect to employees’ pay. The representative uses a case management tool for tracking requests and may transfer and/or raise them to the Contact Center Supervisor or other service center parties, if the representative is not able to resolve the issue.

Additional Responsibilities:

• Respond to payroll inquiries from current and former Johnson & Johnson employees (and, occasionally, non-employees such as contractors).

• Utilize reference materials, such as our online knowledge base to maintain a basic understanding of Payroll operations and assure accurate responses to questions and requests.

• Assure that sufficient information is collected to resolve inquiries.

• Confer with the Payroll Supervisor, as well as other colleagues, to provide complete and accurate responses and redirect unanswered/more complicated inquiries or transactions to other departments, following established processes.

• Utilize a case management tool to accurately capture, track, and follow up on information related to inquiries in accordance with established standards for case resolution.

• Perform intake, sorting, tracking, and distribution for Payroll-related documents that arrive at the service center for processing and other duties as assigned.

• Assist teammates where possible for the good of the team and department.

• Adhere to company, department, and team standards of integrity and protocol.

Qualifications

• A minimum of a Bachelor’s Degree is required

• A minimum of 2 years professional experience within Customer Service is required

• Must be fluent in both English & Spanish (Bilingual)

• Excellent verbal and written communication skills, and strong interpersonal skills to provide excellent Customer Service is required

• Must have flexibility to deal with fast-paced environment with continuously changing priorities

• Must have strong attention to detail, resourcefulness, and follow-through, as well as ability to work independently as well as part of a team

• This position will be located in Tampa, FL and may require up to 10% travel

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

_For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com (http://www.careers.jnj.com)_

Primary Location NA-US-Florida-Tampa

Organization Johnson & Johnson Services Inc. (6090)

Job Function Payroll

Req ID: 2406202458W