Easter Seals Jobs

Location: Must live within a commutable distance of the Oriskany NY office (Central NY) - Bloomfield CT - Tampa FL - or Aurora IL Office

Once a month in office for meetings

Key Responsibilities:

Coordinate analyzing claims overpayments and determine recovery strategies.

• Prepare written notification and supporting documentation with dissemination of information regarding overpayment calculations including tax details when applicable.

• Contact claimants and handle recovery arrangements for overpayment.

• Handle inquires and responses from internal and external callers.

• Maintain and reconcile outstanding overpayment balances, past-due overpayments and uncollectible overpayments.

• Prepare and provide write-off documents that are deemed uncollectible, or collections efforts are exhausted for write off approval.

• Conduct Special Projects as assigned.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills.

• High level of mathematical aptitude required.

• Intermediate or higher level of Excel experience required. In addition to being able to work within multiple systems to complete day to day workload.

• Ability to abide by MetLife's policies.

• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).

• Ability to establish and maintain positive and effective work relationships with coworkers, clients and customers.

Essential Business Experience and Technical Skills:

Required:

· 1-3 years Customer Service experience including outbound phone work experience.

· Intermediates excel knowledge (formulas and formatting).

· Strong math skills.

· Strong documentation skills.

· Analytical thinking required.

· Letter writing skills required.

· Ability to multitask and stay focused in high paced environment.

· Ability to function in a matrix environment.

· High School Diploma Required.

Preferred:

· 1-3 years of Claims experience.

· Negotiation skills.

· Experience with ERISA (Employee Retirement Income Security Act of 1974) and Disability Plan and Policy Language.

• Financial BG experience

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.