Easter Seals Jobs

Job Title: Human Resources Customer Service RepresentativeJob Description

We are seeking a dedicated Associate of Human Resources to join our Employee Services group. This role involves triaging inquiries, performing transactions, and providing exceptional customer service. You will work closely with staff and Center of Excellence partners, contributing to the improvement of service levels and relationships. This position offers the opportunity to gain entry-level HR exposure and learn about various aspects of human resources administration.

Responsibilities

• Triage inquiries and raise issues according to defined processes and procedures.

• Provide navigational support and answers regarding Workday, payroll, and incident management.

• Perform transactions in Workday and suggest improvements while maintaining content in the team’s knowledgebase program.

• Utilize proactive communication to enhance relationships and service levels with staff and Center of Excellence partners.

• Deliver superb customer service as measured by Service Level Agreements and contact center metrics.

• Support and back up other team members in their daily activities.

• Encourage and sustain a positive work environment that fosters team performance through your work and behavior.

• Manage other assigned activities as necessary.

Essential Skills

• Fluent in English and Spanish, with the ability to communicate effectively both verbally and in writing.

• Previous call center customer service experience is required.

• Experience in HR Shared Services is preferred.

• Experience with Workday and ServiceNow is preferred.

Additional Skills & Qualifications

• HR administration and customer support experience.

• Experience working in a case management system.

• ServiceNow and Workday experience is preferred.

• Ability to handle highly confidential information with discretion.

Work Environment

This position offers a hybrid work environment, with mostly remote engagement and occasional office visits (approximately once a month) in Tampa, FL. The work schedule is from 10:00am to 7:00pm EST with no flexibility in time. Our organization is committed to providing industry-leading, family-friendly benefits for all employees. This role offers a strong likelihood of contract extension and the chance to work with a diverse and inclusive team.

Pay and Benefits

The pay range for this position is $19.00 - $21.48

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.