Job Information
Trace Systems Inc Help Desk Technician 1 (Iridium) in Tampa, Florida
Overview:
Job Title: Help Desk Technician 1 (Iridium)
Job Location:Tampa, FL
Job Responsibilities:
Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in Tampa, FL.
Duties and responsibilities include:
Provide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software. Limited support for “bring your own device” (BYOD) is included.
Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents.
May interact with network services, systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Escalate more complex problems to next higher tier support level for resolution.
Monitor trends in problems and questions and seek opportunities to improve support and training processes.
Responsible for support of multiple information and computing systems to include all documentation, traffic analysis, and system uptime monitoring
Provide boundary protection monitoring and reporting for networks through firewall, proxy, and intrusion detection capabilities.
Produce and deliver network metrics information and reports, as scheduled or directed, for company program management and supported customers.
Minimum Qualifications:
Active, in-scope US Government issuedSecret clearance
Due to the nature of the work and contract requirements, US Citizenship is required
Position requires a minimum of one (1) year of experience in campus or enterprise network and troubleshooting baseband architectures including configuring, operating, and maintaining IP networks.
An ITIL Foundations (v4) certification is required within 120 days of the hire date
Must have previous exprience in the following areas: Iridium DTCS, SBD, Telephoney, Network Management
Experience in Network Operations Centers (NOC) or Help Desk and IT customer support and environments
Strong working knowledge of Microsoft operating systems, products, applications, and hardware/software troubleshooting techniques
Ability to operate and maintain large databases supporting equipment inventory, allocation/billing, tracking, and equipment parts database
Knowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, system, hardware and software
Ability to manage IP over wired, wireless, or SATCOM networks
Experience with Microsoft SharePoint
This position supports continuous (24/7/365) network operations, must be able to perform shift work, including weekends and holidays.
Desired Qualifications:
ITIL(V) Foundations
Help Desk certification: help desk 2000 or HDI certified help desk professionals
DoD 8570 IAT Level II certification (e.g., Security+, SSCP, or GSEC)
IT or network technical certifications (e.g., Network+, CCNA R+S, CCNA Wireless, CWTS, CWNA)
VMWare experience or certification
Microsoft certifications in Technology or Solutions track
iDirect IOM, iROCC or other iDirect Government training/certification
Satellite Communications Network Operations or Coordination training or experience
Experience in Windows Server administration
Experience in Microsoft SharePoint Development
Experience in Network Operations Center (NOC) operations and environments.
Military Signal, Communications, IT, or Cyber Background
Diploma or Certificate in EE, IT, or related field (e.g., Network, Systems, Computer, Cyber)
Good problem diagnosis and resolution skills
Understanding of monthly report requirements and ability to complete reports on time
Education:
High School Diploma required
College degree preferred with a major or course track in communications, IT, or EE. Additional years of experience can be substituted in lieu of a degree.
Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, Trace Systems may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.
Job ID 2024-5966
