Job Information
MyFlorida CONTACT CENTER INTERVIEWING CLERK OPS - Virtual Intake Unit in TAMPA, Florida
CONTACT CENTER INTERVIEWING CLERK OPS - Virtual Intake Unit
Date: Feb 17, 2025
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 845802
Agency: Children and Families
Working Title: CONTACT CENTER INTERVIEWING CLERK OPS - Virtual Intake Unit
Pay Plan: Temp
Position Number: 60933242
Salary: $16.23 Per Hour
Posting Closing Date: 02/23/2025
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
THIS IS AN OPEN COMPETITIVE OPPORTUNITY
Department of Children and Families
Economic Self Sufficiency Program
CONTACT CENTER INTERVIEWING CLERK OPS
Virtual Intake Unit (VIU)
THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE.
Office location will be one of:
9393 North Florida Avenue, Tampa, Fl 33612
4080 Woodcock Drive, Suite 100, Jacksonville FL 32207
401 NW 2nd Avenue, Miami, FL 33128
Multiple positions available.
This advertisement will be used to hire and fill Other Personal Services (OPS) positions.
This is a full-time position working 40 hours per week.
Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.
Salary: $16.23 per hour.
Current employees will be compensated in accordance with the DCF salary policy.
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
To learn more please visit https://www.myflfamilies.com/.
MINIMUM QUALIFICATIONS:
A High School diploma, or its equivalent, and
Two (2) years of clerical or public contact experience.
College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience.
Preference given to applicants:
Bi-lingual and able to speak, read and write in Creole/English or Spanish/English languages.
JOB DESCRIPTION:
Duties of the Interviewing Clerk include conducting phone interviews and explaining eligibility with applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, using photocopy machine, scanner and other office machines.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge and application of the policies, procedures, laws, and programs governing the agency.
Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
Detect and evaluate potential fraudulent situations.
Analyze and interpret written, numerical, and verbal data from various sources.
Be detail oriented and enter data accurately into a computerized system.
Navigate through computer screens, and complete and review basic computer documents and other forms.
Knowledge of basic arithmetic.
Prepare, clear, concise, and accurate records and other documentation.
Ability to deal with the public in a tactful, courteous, and effective manner.
Be proficient in the use of the computer including exceptional typing skills.
Follow written and oral directions and instructions.
Plan and organize to ensure work are completed in accordance with regulations relating to eligibility and timeliness.
Ability to review data for accuracy and completeness and organize and maintain filing system.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for full-time employees features a highly competitive set of employee benefits including:
No state income tax for residents of Florida.
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
ATTENTION Your People First Candidate Profile (application) must be completed in its entirety.
Include supervisor names and phone numbers for all periods of employment.
Account for and explain any gaps in employment so that the hiring process is not delayed.
Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
It is unacceptable to use the statement “See Resume” in place of entering work history.
This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.
The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
EMPLOYMENT DISCLOSURES
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
BENEFIT RECOVERY SCREENING Applicants to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed before completing the hiring process.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
TAMPA, FL, US, 33612 MIAMI, FL, US, 33128 JACKSONVILLE, FL, US, 32207
Nearest Major Market:Tampa
