Easter Seals Jobs

Kuehne+Nagel is a global leader in the logistics industry, transforming supply chains for some of the world’s most influential businesses. We are proud to be the No. 1 sea and air freight forwarder worldwide, offering tailored logistics solutions that are both impactful and sustainable.

With our global reach, we have unparalleled access to the people, data, and insights necessary to adopt advanced technologies and deliver future-ready solutions. We remain committed to balancing innovation with the diverse technologies that power our operations, ensuring we meet the demands of today and tomorrow.

Every day, we go above and beyond to meet the needs of our customers, ensuring that our solutions not only meet their expectations but also contribute to a more sustainable world.

Your Role

As an IT Support Engineer (m/f/d), you will provide expertise and technical knowledge for enterprise IT application users. Your responsibilities will include identifying, prioritizing, troubleshooting, and resolving product-related technical issues, managing service requests, and ensuring the optimal performance of IT systems. The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-centric approach.

Your Responsibilities

• Handle incident reports and service request tickets. Independently evaluate, diagnose, analyze the root cause, and provide solutions to encountered problems using structured incident resolution approaches.

• Provide emergency response and escalate complex problems to the next support level.

• Manage incident reports and service requests within agreed SLA.

• Contribute to the team’s knowledge base development and ensure know-how transfer to and within the team. Develop and record template solutions for known problems.

• Maintain effective working relationships with other support teams, IT departments, business units, and external service providers.

• Update skill set by keeping up with technology changes and industry trends. Attend training as per the professional development plan.

• Adhere to existing K + N Guidelines, Standard Operating Procedures, internal processes and working instructions.

• Follow the pre-aligned monthly shift plan. Team is providing support coverage Monday – Friday from 8 AM to 8 PM with two 8h shifts: morning shift 08:00-16:30 and evening shift 11:30 – 20:00.

Your Skills and Experiences

• Professional education or bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

• Have strong critical thinking, analysis, and problem-solving abilities.

• Be able to learn quickly, internalize new knowledge and become proficient with unfamiliar systems.

• Proficient in English language, both written and verbal. Know how to communicate clearly and efficiently and adjust communication style according to the situation.

• Able to work both independently and as part of a team. Be able to self-organize and have good time management.

• Familiar with Object Oriented Programming methodologies (preferably Java).

• Familiar with relational database technologies (Oracle preferred), including intermediate or higher level of SQL.

• Basic experience and understanding of Unix/Linux operating systems.

Good Reasons to Join

Join Kuehne+Nagel’s IT Hub in Tallinn, where your work will have a meaningful impact on the logistics industry. Here, you’ll find hybrid work model, extensive health benefits, and a culture of continuous learning that ensures your career growth. You’ll be surrounded by extraordinary and committed people, all dedicated to shaping the future of logistics.

Even if you don’t tick every box, we encourage you to apply — your unique perspective and experience could be exactly what we need. Be part of a team that values work-life balance, supports your personal well-being, and empowers you to contribute to something truly impactful.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.