Job Information
MyFlorida WORKSTATION SUPERVISOR - 55000741 in TALLAHASSEE, Florida
WORKSTATION SUPERVISOR - 55000741
Date: Dec 13, 2024
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 843152
Agency: Department of Transportation
Working Title: WORKSTATION SUPERVISOR - 55000741
Pay Plan: SES
Position Number: 55000741
Salary: $63,201.50 - $68,250.00
Posting Closing Date: 12/28/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
947 / Information Technology Services Central Office
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
CONTACT PERSON: Jim Moran
CONTACT PHONE NUMBER: (850) 414-4767
CONTACT EMAIL ADDRESS: James.Moran@dot.state.fl.us
ANTICIPATED BI-WEEKLY HIRING SALARY: $2,500.00
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Health insurance (over 90% employer paid)
$25,000 life insurance policy (100% employer paid)
Dental, vision and supplemental insurances
State of Florida retirement package
Generous vacation and sick leave
10 paid holidays a year
Career advancement opportunities
Tuition waiver for public college courses
Training opportunities
Flexible work schedules and telework (for designated positions)
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system!
For additional benefit information available to State of Florida employees, go to http://www.mybenefits.myflorida.com
SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.
POSITION DESCRIPTION: Supervises employees spending the majority of the time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work. Has the authority to effectively recommend the hiring, transferring, suspension, lay off, recall’s, promotions, discharges, assignments, rewards, or disciplinary actions for subordinate employees. Plans and directs workloads, deadlines, work objectives and time utilization with subordinate staff. Provides direction and ensures that all subordinates receive training and instruction in methods and techniques necessary to safely perform their assigned tasks.
Leads and tracks projects as assigned. Supervises staff that performs troubleshooting to determine cause of problem. Works with staff on issues outside their areas of responsibility as needed. Supervises staff that generates and maintains detailed technical documentation such as software installation guidelines and troubleshooting processes. Provides hardware and software technical training and professional development for technicians as needed or assigned. Directs the monitoring and assignment of service desk tickets to the appropriate technician or group for proper resolution and to ensure all Service Level Agreements are met in a timely manner.
Manages, coordinates, and/or participates in projects like Personal Computer Replacement, Memory Upgrade, Operating System Upgrade, Data Sanitization, Equipment Trade-In, Surplus Property and Annual Inventory.
Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.
Oversees the support for standards software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off-the-shelf and Department developed applications, as well as any specialized software needed. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.
Provides Tier III advanced support for technicians as needed or assigned.
Assists Manager with overseeing the Central Office Audio Visual (AV) and Virtual Collaboration (VC) systems infrastructure and support, assigning Workstation Support Technicians to assist as needed.
KNOWLEDGE, SKILLS AND ABILITIES: SKILL AND ABILITY TO SUPERVISE TECHNICAL STAFF; ABILITY TO PLAN, ORGANIZE, MANAGE AND TRACK PROJECTS; ABILITY TO LEAD AND PARTICIPATE ON TEAMS; ADVANCED KNOWLEDGE OF MICROSOFT PRODUCTS, INCLUDING OPERATING SYSTEMS, OFFICE SUITE AND OUTLOOK IN A NETWORK ENVIRONMENT; ADVANCED KNOWLEDGE OF COMPUTER SOFTWARE, HARDWARE, AND FIRMWARE RELATIVE TO PERSONAL COMPUTER, LOCAL AREA NETWORK/WIDE AREA NETWORK ENVIRONMENTS; SKILLED AT INSTALLING AND PROVIDING TECHNICAL SUPPORT FOR SOFTWARE APPLICATIONS, OPERATING SYSTEMS, AND PERSONAL COMPUTER HARDWARE; ABILITY TO PERFORM ADVANCED TROUBLESHOOTING ON VARIOUS MANUFACTURERS OF COMPUTERS; ABILITY TO COMMUNICATE EFFECTIVELY BOTH VERBALLY AND IN WRITING WITH ALL LEVELS OF STAFFING INCLUDING EXECUTIVE LEADERSHIP, ABILITY TO READ, UNDERSTAND, AND COMPLY WITH THE DEPARTMENT'S POLICIES, PROCEDURES, GUIDELINES, AND PRACTICES RELATING TO DESKTOP STANDARDS; ABILITY TO MENTOR, TRAIN AND SUPPORT OTHER TECHNICIANS. MUST BE ABLE TO PERFORM DUTIES THAT MAY INCLUDE PHYSICAL ACTIVITIES REQUIRING STOOPING, SQUATTING, PUSHING, PULLING, CRAWLING, BENDING, ABLE TO LIFT AT LEAST 50 LBS, CLIMBING A LADDER AND DRIVING LONG DISTANCES.
OTHER JOB RELATED REQUIREMENTS: This position will be required to respond before, during, and following emergency situations under all types of weather conditions including traveling in regard to management and deployment of Satellite Internet and communication devices, FDOT Emergency Response Basecamps and/or Emergency Operations Centers.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
TALLAHASSEE, FL, US, 32399
Nearest Major Market:Tallahassee
