Easter Seals Jobs

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Area of Responsibility:

• Conduct thorough investigations into requests for new suppliers. Verify the legitimacy, compliance, and necessity of adding new suppliers.

• Manage and update critical contact information for both new and existing suppliers. Support retriggering Inherent Risk Questionnaire (IRQ) processes as needed.

• Monitor the status of IRQs to ensure timely processing and completion. Identify and address any delays or issues in the IRQ process.

• Manage the timeout process for IRQs, ensuring that any IRQs that exceed predefined time limits are appropriately addressed.

• Review IRQs paused during onboarding to determine the cause and necessary steps to resume or cancel the onboarding.

• Provide support for the recertification process of suppliers, ensuring compliance with organizational standards and requirements.

• Manage the Employee Center and mailbox to ensure efficient communication and information flow.

• Minimize the need to interface with internal stakeholders by using your initiative.

• Works under direct supervision

• Conscious of continuous improvements by monitoring and working within agreed KPIs/SLAs

• Support and direct users to the correct procedures for managing Third Party Risk.

Specific Tasks:

• Review and analyze new supplier request forms.

• Conduct background checks and compliance verifications.

• Communicate with requesting departments to clarify needs and requirements.

• Document findings and make recommendations for approval or rejection.

• Update supplier key contact information in the database.

• Verify the accuracy of contact details through direct communication.

• Coordinate with suppliers to ensure updated information is reflected in all relevant systems.

• Support retriggering of IRQs when key contact information changes.

• Regularly check the status of all active IRQs.

• Generate reports on IRQ progress and highlight any overdue tasks.

• Communicate with relevant stakeholders to address and resolve delays.

• Maintain records of IRQ monitoring activities.

• Identify IRQs that have timed out.

• Investigate reasons for timeouts and document findings.

• Coordinate with stakeholders to determine necessary actions for each timed-out IRQ.

• Implement corrective measures to prevent future timeouts.

• Examine reasons for paused onboarding cases.

• Communicate with suppliers and internal teams to gather additional information.

• Make recommendations on whether to continue or cancel onboarding.

• Document decisions and communicate outcomes to relevant parties.

• Assist in the preparation and distribution of recertification documents.

• Track the recertification status of suppliers.

• Communicate with suppliers to obtain necessary documentation and information.

• Update recertification records in the supplier database.

• Monitor and respond to queries in the Employee Center mailbox.

• Distribute relevant information to employees as needed.

• Maintain organization and documentation of email correspondence.

• Provide support for any issues related to the Employee Center and mailbox management.

• Accurate, timely reviewing and recording all third-party data within agreed SLAs.

• Support TPRM (Third Party Risk Management) teams.

• Escalate any areas of concern to the direct supervisor

Qualifications

• Open for Fresh Graduates.

• Must be open for night shift schedule (9pm to 6am - Mondays to Fridays).

• Must be open for hybrid set-up (Office at BGC, Taguig City).

• Bachelor’s degree in business, finance, accounting, or industrial engineering is preferred but not required.

• 0-2 years experience in management of third-party customer Service or Procurement preferred.

Additional Information

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)

• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)

• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)

• Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: REF33542B

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Finance

Work Location Model: Hybrid