Easter Seals Jobs

Customer Service Associate

Job Description

Abbott Rapid Diagnostics (ARDx)

1.Position Summary

The Customer Services Associate is responsible for Customer service for internal and external customers to facilitate business objectives.

2.Essential Duties and Responsibilities (Key Activities)

• Carries out duties in compliance with established business policies and procedures.

• Demonstrates commitment to the development, implementation and effectiveness of applicable

• Quality Processes as per ISO, FDA, and other regulatory agencies.

• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.

• Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.

• Perform other duties and projects as assigned.

• Process all orders received from Abbott customers

• Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner

• Review and maintain customers open orders on a daily basis

• Investigate and resolve order processing issues reported by customers or as requested by Abbott employees

• Work with others, i.e. master data to ensure that accurate customer information is maintained in SAP

• Stay current with inventory levels and requirements

• Responsible for making sure any customer account changes are communicated to relevant owner(Sales team)

• Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service

• Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts

• Work with warehouse or supply chain personnel as needed to ensure customer requirements are met

• Responsible for following all CS SOPs in line with Abbott QMS, and delivering an excellent customer experience.

• Other duties as assigned

3.Dimensions — Education / Experience / Skills Requirements

• Proficient in MS Word, Excel and Outlook

• good keyboarding

• effectively collaborate with others

• work independently and on a team

• work effectively in a fast-paced environment with shifting priorities

Education & Experience

• Fluency in a second European language is a distinct advantage

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com