Job Information
Tacoma Community College Manager - Compliance/Training in Tacoma, Washington
Priority Consideration Date: March 9, 2025
[Position Summary:]{.underline} Under the guidance of the Executive Director of Financial Aid and Veteran Services, this full-time exempt position will play a pivotal role in supporting student financial aid programs and scholarships in alignment with federal, state, and institutional guidelines. Beyond administrative duties, the Manager will lead compliance and training initiatives aimed at engaging key stakeholders regarding financial aid and scholarships, with a strong emphasis on delivering exceptional customer service. The position will supervise key positions within the office: Program Specialist 3 -- Specific Programs; and 4 Program Specialist 2 positions. Working closely with the Executive Director, this role will also contribute to efforts aimed at enhancing financial literacy among students. Additionally, the Manager will work with the Executive Director in overseeing multiple financial aid processes and manage several federal/state financial aid programs. In the absence of the Executive Director, the Manager may be tasked to oversee the operation of the office.
Essential Functions
Collaborate closely with the Executive Director and other members of the office leadership team to strategize, optimize and establish goals, troubleshoot issues, set clear expectations, and assess procedures within the Financial Aid department.
Prioritize and contribute to the development of policies, guidelines, and procedures that uphold regulatory standards, align with institutional objectives, and cater to student needs effectively.
Interpret federal, state, and institutional financial aid regulations. In conjunction with the Executive Director, plan and develop financial aid policies, procedures, and forms to ensure compliance and enhance operations when considering students for the various financial aid funds.
Partner with the Executive Director in adopting a system thinking approach to financial aid processes and ctcLink integration, involving observation, barrier identification, problem understanding, intervention selection, solution implementation, change facilitation, and assessment.
Coordinate and collaborate with SBCTC to make sure software upgrades and developed processes meet federal and state requirements. This may include setting up and testing new processes, reporting issues, proposing solutions and feedback to ensure regulatory compliance.
Provide direct supervision to the following staff members: Program Specialist 3; and 4 Program Specialist 2 positions. Lead, mentor and direct the work of these staff members. Perform and conduct yearly performance evaluations on their work in their respective roles.
Provide overall guidance to Program Specialists who manage specific programs. Ensure compliance with classified staff collective bargaining agreements (CBAs) and all district policies to maintain smooth operations and support student success.
Assist with compiling and analyzing statistical data and prepare reports, which may consist of using and developing existing queries to ensure compliance with federal, state, and institutional financial aid regulations. Assist Executive Director with the completion of annual operations reports, progress reports and application for funds and all federal and state reports; and working with Financial Services regarding discrepancy reports with BankMobile refunds.
Deliver complex counseling, assistance and problem solve by providing a variety of options to students based on individual needs and circumstances. Exercise professional judgment in evaluating diverse individual circumstances in determining the ability of students and their families to pay for educational costs. Advise students on financial, personal, and academic issues as they relate to the financial aid process and make referrals to college and communit
