Job Information
Securitas Security Services USA, Inc. Global Program Training Coordinator in Tacoma, Washington
Position:
Training Coordinator
Global Physical Security
Reports to:
Regional Account Manager
Location:
Redmond, WA
FLSA: Exempt
Salary: DOE
SUMMARY: The Training Coordinator plays a pivotal role in shaping the organizational training strategy, implementing it, and evaluating its effectiveness. The role involves identifying the training and development requirements and spearheading appropriate training initiatives to create a comprehensive training program for the organization. This position will administer and facilitate the training needs of the Redmond Account. The Training Coordinator will collaborate with various departments and platforms to ensure employees are well-trained in their specific areas as well as the company's broader objectives.
ESSSENTIAL FUNCTIONS:
Creates, develops, and facilitates training material and presentations according to the Master Tracker and Global Physical Security objectives including synchronous learning opportunities, courses, manuals, instructor-led PowerPoint presentations, and written assessments. Responsible for the Oracle program to update and track required certifications and visibility to the Regional Team.
Plans, prepares, and facilitates training for security officers, supervisors, and site-based personnel on security functions, processes, responsibilities, technologies and more, taking into account variances in cultural learning styles.
Maintains a documentation review cycle to ensure content remains accurate and up-to-date with processes, case law and procedures and client site branding.
Manages projects with Operations personnel and other Subject Matter Experts (SME's) throughout document review and document creation cycles to ensure accuracy, usability, and procedural requirements.
Manages projects for training material development and programmatic improvements with members of other teams.
Partners with the Administrative Supervisors to Creates and maintains a monthly Standard Operating Procedure (SOP) Assessments in accordance with required annual sustainment training for guard cards, CPR, etc.
Crafts communications regarding document releases and updates and sends to appropriate audiences.
Assists with Post Order Updates and sends account wide acknowledgment forms.
Uploads training materials to SharePoint for account-wide access and usage as appropriate.
At the direction of the Operational Management Team, assigns training in the Master Tracker (MT), Oracle and the Securitas TalentEd (LMS).
Conducts weekly, monthly and quarterly self-audits to ensure 100% compliance with the required Statement of Work on training and provides monthly status reports.
Serves as the initial point of contact for onsite training by acting as the primary manager of the Physical Security Training mailbox.
Acts as the first point of contact for all onboarding and off-boarding Training-related tasks. Creates training profiles and assigns initial training due dates for all new hires.
Acts as the Securitas TalentED administrator for the region.
Performs tasks and duties of a similar nature and scope as required for assigned office.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
MINIMUM QUALIFICATIONS AT ENTRY:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
MINIMUM HIRING STANDARDS:
Must be at least 18 years of age.
Must have a reliable means of communication.
Must have a reliable means of transportation.
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
EDUCATION/EXPERIENCE:
Experience in training program development and implementation, delivering learning programs, and facilitating training and presentations. 2-3 years of direct supervisory or management experience. A degree in a related field is preferred. Proven background of training development, delivery, and program development at all levels of a business, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Knowledge in the areas of current trends in security, change management, project management, and/or leadership development.
Knowledge of the Microsoft Office Suite including PowerPoint, Excel, and Word.
Proficiency in Microsoft SharePoint highly desired.
Knowledge of Adobe Sign and Adobe Captive preferred.
Knowledge of Oracle Learn and SuccessFactors SAP preferred.
Prior experience with leveraging technology to deliver learning solutions.
CERTIFICATES, LICENSES, REGISTRATION:
CPR/AED/First Aid Training Certification.
Washington State Guard Card preferred
COMPETENCIES (as demonstrated through experience, training, and/or testing):
Strong understanding of instructional design principles, learning and development strategies, and methods of delivery for training programs
Ability to present training material and facilitate training programs and sessions articulately, confidently, and with ease.
Effective organizational skills and extremely high attention to detail.
Effective time management in order to deliver projects on-time and that meet expectations.
Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form; act upon such instruction and partner with stakeholders for clarification when needed.
Competent writer; exhibits knowledge of spelling, grammar, and punctuation.
Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities.
Capably work under pressure while maintaining a professional image and approach with both internal and external customers.
Ability to create and revise documentation with a variety of stakeholders.
Ability to quickly learn and utilize new technologies as required and demonstrated ability to quickly learn unfamiliar areas of business.
Ability to interact effectively at all levels and across diverse cultures.
Strong understanding of adult learning principles and suitable training techniques.
Ability to coordinate the work of others and lead a team using project management skills and strategies.
Strong ability to adapt personal style and working approach to audience as needed.
Advanced understanding of security services and operations.
WORKING CONDITIONS (Physical/Mental Demands):
With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
Close vision, distance vision, and ability to adjust focus.
May be required to use a vehicle for the performance of duties.
May be required to work in an active construction environment.
Required ability to adjust schedule and working hours regularly when necessary to meet operational needs.
Required ability to handle multiple tasks concurrently.
Handling and being exposed to sensitive and confidential information.
Keyboarding, basic computer usage and operating controls.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing multiple floors of stairs; walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
EOE/AAP M/F/D/V
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Securitas Security Services USA, Inc.
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