Easter Seals Jobs

Introduction

At IBM, we believe technology shapes the world, and we are a catalyst for that innovation and creativity. We are on the forefront of groundbreaking change - improving businesses, society, and the human condition. As a leader in Hybrid Cloud and AI, we are leading the charge in a world-wide digital transformation.

Our Marketing, Communications & Corporate Social Responsibility (MCC) team tells this story and is responsible for positioning IBM in the market. We define and optimize IBM's brand, capture the market's attention, and articulate our point of view for clients, partners, the media, and even other IBMers. As part of our team, you'll be surrounded by bright minds and keen collaborators - always willing to help and be helped - as you apply passion to work that will compel our audience to choose IBM.

When you join IBM, you join a culture of openness, collaboration, and trust. You join a team of IBMers who are helping technology support a positive global transformation. So join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.

Your Role and Responsibilities

The Experience Insights team delivers feedback from clients, prospects, ecosystem partners, and employees at key moments of truth in their journey with IBM. Holistic views of feedback are consolidated and reported so we understand the entirety of a client's /partner's / employee's experience with IBM. Listening to and acting on this feedback informs decisions, improves IBM's client experience and employee engagement, and helps drive business growth.

As a Client Experience Program Leader, you will partner with business stakeholders to understand business needs, design and implement feedback approaches, and deliver ongoing feedback program enhancements. You will also analyze the data and provide insights to leadership. The work could span client, business partner and employee touchpoints where IBM gathers feedback.

Your primary responsibilities will include:

• Managing client feedback program implementation and on-going execution to provide real-time, actionable feedback

• Create reporting on feedback program such as results, insights, and actions and provide feedback to team leadership on how to improve in next cycle

• Driving continuous improvements in our programs by identifying enhancements to enrich feedback programs by keeping up to date with feedback trends and IBM strategies

• Collaborating across the Experience Insights team to provide a holistic approach to feedback.

• Partnering with leadership to promote Client Experience program awareness and adoption

We offer a dynamic blend of personal flexibility and a thriving in-office environment. This role requires three days of in-office presence per week, with two days for remote work.

Required Technical and Professional Expertise

• Ability to develop and implement cross functional program(s) aligned to business strategies

• Effective collaborator, team player and conscious problem solver

• Ability to work with colleagues, stakeholders and vendor in an agile environment to effectively prioritize and manage multiple projects simultaneously

• Apply creativity and judgment to professional, technical, or operational problems

• Fluency in English is required written and verbal

Preferred Technical and Professional Expertise

• Bachelor's degree or higher in a social science or quantitative discipline, or experience in a related area

• Experience with communications, enablement, stakeholder management, and project management or the desire to learn

• Professional knowledge of client or market research

• Vendor management experience

• Knowledge of IBM business units and strategy

About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.