Easter Seals Jobs

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

We are seeking an experienced and highly motivated Technical Account Manager to join the IBM Cloud Support organization. Within this role, you will have the opportunity to help advise strategic clients on their IBM Cloud strategy and build mind-share with a broad set of talent across IBM Cloud Support. The ideal candidate must be self-motivated with a proven track record of client success with proactive strategic advisory regarding technical challenges of enterprise workloads on IBM Cloud. As a Technical Account Manager (TAM) at IBM, you will play a pivotal role in building and maintaining strong relationships with our valued Cloud clients. Your primary focus will be on understanding their technical needs, ensuring the successful implementation of IBM solutions, driving prompt resolution to their critical support requests, and serving as their trusted advisor throughout the client lifecycle. You will need to have a proactive mindset, with the client vision, to foresee and prevent any obstacles within IBM Cloud to ensure our client is successful.

Customer Relationship Management:

• Build and nurture strong, collaborative relationships with key stakeholders in client organizations.

• Act as the main point of contact for technical inquiries, support, and issue resolution.

• Perform regular business reviews with clients that cover many aspects including support ticket analysis, service levels, metrics and client environment performance.

Technical Expertise:

• Develop a deep understanding of your client's technical environments, challenges, and goals.

• Provide technical guidance and support, leveraging your expertise in IBM's products and services. * Build and maintain client reference materials, to assist facilitation and streamline client projects. * Keep the client informed of key IBM information that may be critical to their success (e.g. product roadmaps, new product releases, client events, or organizational changes). Solution Implementation:

• Collaborate with clients to understand their business objectives and align IBM Cloud solutions to meet those objectives.

• Oversee the successful implementation of IBM Cloud technologies, ensuring a seamless integration with the client's infrastructure.

Issue Resolution:

• Proactively identify and address technical issues, working closely with internal teams (Technical Support, Network Operations, Systems Engineering, Product Development, Product Management, Sales and Executive Leadership) to provide timely and effective solutions.

• Serve as an escalation point for critical technical challenges, facilitating swift resolution.

• Identify and report to executive level on any critical issues your client faces.

• Complete necessary Root Cause Analysis to identify and alleviate any underlying systemic issues.

Communication:

• Clearly communicate complex technical information to both technical and non-technical audiences.

• Provide regular updates to clients on project status, issue resolution, and upcoming enhancements.

• Deliver timely crisp internal executive updates on progress, detailing with percision the status and next action plan.

Account Growth:

• Identify opportunities for upselling or expanding IBM Cloud services within existing client accounts. * Collaborate with Sales teams to ensure client satisfaction and contribute to the growth of the business.

Required Technical and Professional Expertise

Minimum Required Professional and Account Management Expertise:

• 5+ yrs. Experience in technical service/relationship management.

• 5+ yrs. Experience in client facing role or professional consulting role.

• Experience managing priority/top accounts in technology industry.

• Fundamental knowledge/overview of industry Cloud technologies.

• Excellent communication, presentation, and interpersonal skills.

• Proven track record of leading large-scale cloud transformation projects in complex client enterprise environments.

Minimum Education:

• BA/BS technical degree or equivalent work experience.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Required Soft Skills:

• Excellent communication and presentation skills, with the ability to influence and persuade senior stakeholders.

• Strong analytical and problem-solving abilities, with a strategic and solution driven mindset.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal & external organizations and virtual teams.

Preferred Technical and Professional Expertise

Technical and Professional Requirements: - Understanding of System administration/network layouts mid/large IT environments.

• Deep understanding of cloud architecture principles, including multi-cloud and hybrid cloud strategies. - Knowledge of the underlying infrastructure requirements such as Networking, Storage, and Hardware Optimization
.

• Hand's-on experience with Cloud Strategy Consulting, Modernization, Containerization, and Well-Architected Concepts
. - Experience experience with IBM Cloud, including Cloud Paks, Kubernetes, OpenShift, Watson AI, and IBM Cloud Infrastructure.

• Track record of implementing IBM Cloud services in a variety of business environments such as large enterprises.

• PMP/ITIL Foundation/PRINCE2/Agile Methodology certification.

Additional Education: - A Master's degree is a plus.

Certifications: - IBM Certified Solution Architect, Cloud Solutions, or IBM Certified Cloud Technical Advisor is highly desirable. - Additional certifications in cloud technologies (e.g., AWS, Azure, Google Cloud) are a plus.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.