Job Information
Anderson Equipment Company Service Manager (Heavy Equipment) in Syracuse, New York
Service Manager - Syracuse, NY
Anderson is a third-generation family-owned heavy equipment company that has been proudly operating from headquarters in Bridgeville since 1935.
Position Summary:
We are seeking a qualified candidate to lead the service operations of our Syracuse, NY branch's Service Department. This role involves overseeing a team of 5+ technicians to ensure optimal efficiency, cost-effectiveness, and profitability. The Service Department Manager will be responsible for maintaining workflow, including scheduling repairs, assigning mechanics, and setting priorities, while effectively managing work in process.
Key Responsibilities:
Direct and supervise the daily operations of the Service Department.
Manage and coordinate the scheduling of repairs and maintenance tasks.
Assign technicians to jobs based on skill level and workload.
Ensure efficient use of resources to achieve maximum productivity and profitability.
Monitor work in process and ensure timely completion of repairs.
Implement and maintain quality control standards to uphold service excellence.
Foster a culture of safety and compliance with regulatory requirements.
Develop and maintain relationships with key stakeholders, including customers and vendors.
Prepare and analyze reports on departmental performance metrics.
Requirements:
Minimum of 5 years of experience in Service Department management, preferably in a related industry.
Proven track record in training, scheduling, and managing field technicians.
Strong technical competence in mechanical functions and specialized equipment repair.
Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
Proficiency in computer systems and software relevant to service operations.
Strong problem-solving abilities and decision-making skills.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
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