Job Information
Rapid Response Residential Concierge in Syracuse, New York
Residential Concierge
Department: Security
Location: Syracuse, NY
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Location
This position is 100% in-office and reports to our facility on-site in Syracuse, NY
Role Summary
Rapid Response Monitoring is seeking a Residential Concierge for our upscale residential building- in Franklin Square. We are seeking a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones, responding to residents- questions and concerns and ensuring smooth daily operations within this resort-style community. As the first point of contact for our customers, you must be personable and have outstanding interpersonal communication skills. The right candidate will be an integral part of our vision of delivering the lifestyle our residents deserve.
Salary Range
$18.00 per hour - $22.00 per hour (based upon experience)
Shift Hours
Various hours on 1st, 2nd, and 3rd shift.
Responsibilities
Greet residents and guests at the front desk with a welcoming smile and professional yet friendly demeanor.
Handle packages: Receive, log, and retrieve packages for residents.
Handle complaints: Address resident complaints and report them to the appropriate department.
Provide information: Offer local knowledge and recommendations on attractions, dining, and entertainment, coordinate personal shopping and or grocery delivery upon request.
Liaise with staff: Work with housekeeping, cleaning, and groundskeeping staff to ensure safety and cleanliness standards are maintained.
Build a network: Develop a network of local contacts, service providers, and businesses to serve guests.
Notify Security of any issues that you cannot resolve immediately.
We want you on our Team:
You have a positive attitude and love working with people
Your organizational, communication, and customer service skills are first class
You thrive on staying busy and being part of a top-notch team
Basic Qualifications
High school diploma or GED equivalent preferred
Computer literate and proficient in using Microsoft Office
Flexible Schedule and weekend availability
Organized and detail-oriented
Excellent customer service skills
Must display strong verbal and written communication and phone skills, including a professional phone demeanor
Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels
Ability to remain calm, polite and patient in stressful situations
Preferred Qualifications
2+ years- experience in customer service, front desk, and/or the hospitality industry
Physical Requirements
Moderate lifting 15-30 pounds regularly.
Ability to lift, push, pull, or carry heavy objects. Occasional heavy lifting of >50 pounds.
Be physically active, able to frequently sit, stand, or walk for observing patrols, for long periods, and comfortable climbing stairs and walking up inclines and uneven terrain.
Conduct frequent and random on-foot patrols of the building and campus perimeter.
Effectively demonstrates the ability to use proper techniques in controlling disorderly or combative visitors, personnel, or trespassers when necessary.
Working in extreme conditions, heat\sun, cold, wet, and temperature changes while fulfilling patrol duties.
COVID-19 Requirements
Must be vaccinated against COVID-19. We are not requiring boosters at this time.
What awaits you at Rapid Response
Annual salary increases
Medical, Dental, Vision, and 401k
Paid vacations and sick time
Wellness program and wellness days off
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day
About Us
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it-s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our -heroes- are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Additional Information
Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3260327&source=3260327-CJB-0)
